News & views

Why measuring phone calls should be integral to your marketing strategy

7 Mar 2022 | 4 min read

Digital Marketing

Why measuring phone calls should be integral to your marketing strategy

UK budgets for digital marketing tools are due to surge by an average of £30,800 this year, with 91% of UK marketers expecting to invest even more in Martech next year.

Facebook’s Conversion API – what marketers need to know

3 Mar 2022 | 4 min read

Digital Marketing

Facebook’s Conversion API – what marketers need to know

Accurately tracking and improving campaign performance is at the top of every marketer’s wish list. Every ‘event’ that happens online can be gold dust for marketers. The greater the...

How To Use Real-Time Call Monitoring to Optimise Call Centre Performance

2 Mar 2022 | 4 min read

Marketing

How To Use Real-Time Call Monitoring to Optimise Call Centre Performance

Your call centre receives hundreds, if not thousands, of calls each and every day. This means you have hundreds, if not thousands, opportunities a day to collect rich data and extract...

How to furnish retailers with untapped insights

23 Feb 2022 | 4 min read

Marketing

How to furnish retailers with untapped insights

The pandemic ignited a home-buying frenzy. As remote working became the new normal, consumers naturally began spending more time in the comfort of their homes. Now, working dynamics...

Why call monitoring software needs to be in your tech stack in 2022

22 Feb 2022 | 5 min read

Digital Marketing

Why call monitoring software needs to be in your tech stack in 2022

What if this year, you could unearth customer insights that could positively impact your long-term strategy by optimising the customer journey? If that sounds up your street, then call...

Pulse Check: Calls to retailers experienced triple-digit growth

21 Feb 2022 | 2 min read

News

Pulse Check: Calls to retailers experienced triple-digit growth

The travel sector wasn’t alone in seeing a very healthy number of calls coming in at the start of the year. Calls to retailers also experienced a bumper month in January.

PPC: is it worth the money?

16 Feb 2022 | 4 min read

Digital Marketing

PPC: is it worth the money?

Figuring out if PPC is worth the investment is usually fairly simple for some sectors. For example, for FMCG eCommerce sites, it’s straightforward to see where each customer has come...

Pulse Check: The return of the 'Big January Spike'

4 Feb 2022 | 2 min read

News

Pulse Check: The return of the 'Big January Spike'

Following a rather flat new year in 2021, Infinity's data shows a very positive picture for travel businesses in 2022 as the annual leap in January activity has returned.

The call centre: the travel industry’s secret weapon in 2022

4 Feb 2022 | 4 min read

Marketing

The call centre: the travel industry’s secret weapon in 2022

After what’s been an incredibly tough few years, it appears that blue skies are finally poking through the clouds that have been looming over the travel industry.

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