Customer support
methodology

With you every step of the way

An unparalleled, bespoke level of service

Providing a solid level of onboarding, training, and support for every client is a cornerstone of Infinity. We individually select the VIP support representative to guarantee an exceptional level of service, informed by the full context of your requirements.

It's in our DNA to repeatedly demonstrate an exceptionally high standard of service to our customers. Every client receives quality guidance to ensure their Infinity experience is primed to produce outstanding results every time.

HomeServe

"The real stand out and key difference is the customer support team - we have a dedicated support representative that has given great support and understanding and has enabled us to maintain and meet our nimble and flexible requirements."

Joe Bloomfield
Paid Digital, Data & Analytics Manager | HomeServe

  1. Speed

    Fast, comprehensive solutions

    We understand you are busy, so we endeavour to provide a resolution to issues quicker than any other SaaS provider.

  2. VIP Support

    A close understanding of what matters

    We create a customer-centric team dedicated to you, who will know your account and the full context of your Infinity use.

  3. Tailored

    What you need, when you need it

    We take time in listening to our clients to ensure we know all of the information so we can provide the best possible solution for them.

  4. Onboarding

    A welcome to be proud of

    A smooth, swift onboarding process is a high priority for us. We'll make sure Infinity is delivering results in no time, see how here.

Our mission

"We pride ourselves on creating a unique, efficient, and helpful experience, delighting our clients with every communication. A personal approach means you'll be assisted by someone with a full understanding of your relationship with Infinity, as well as what you are looking to achieve. Our goal is to not only provide the best support but deliver a service that is fondly remembered and talked about."

Amber Willis
Head of Customer Experience | Infinity

"Infinity is well integrated with AdWords and their support team has worked hard with our agency, Mediacom, to give us those vital insights."

Simone Pignatelli
Senior Digital Acquisition Manager | British Gas Business

Call intelligence can be transformational to your business. Contact us today.

443-892-2600

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443-892-2600