Healthcare
solutions

We care for your calls like you care for your clients and patients

Act with 100% confidence in the marketing activity that leads to bookings, and streamline your communications

When it comes to matters of health, many would still prefer to speak to a professional before booking a treatment, even after weeks of research. Call tracking shows you what is making an impact on those calls.

Infinity's sophisticated call intelligence insights show you where your telephone enquiries are coming from, and how to get more of them. Use this information to focus your advertising budget, boost your conversion rates, and improve customer service.

"Knowing where our return on advertising spend is working best is a truly beneficial insight and has become one of our most vital metrics"

James Morgan
Head of Digital | Sk:n

  1. Vision

    See the full website journey, over multiple visits

    Infinity's call tracking gives you a unique insight into every customer's journey from their initial online research, through to booking an appointment. Being able to identify which conversion points are succeeding (and which are not) to optimise marketing campaigns.

  2. ROI

    Link bookings to the customer journeys responsible

    Infinity integrates easily with your appointment booking system to monitor how many of your tracked inbound calls resulted in appointments. This gives you a clear picture on the return on investment your marketing is generating.

  3. Segment

    Isolate performance by region or clinic

    If you have multiple locations, brands, or campaigns, get a granular view on their performance with Infinity's segmentation capabilities. Make sure that local nuances and opportunities aren't missed.

  4. Bridge

    Link online goals to offline calls

    If somebody has downloaded a brochure or white paper from you, this can be tracked in Infinity and then connected to a call made further down the line. Such information is vital in assessing the use and effectiveness of your communications strategy.

Never miss an opportunity

Set up missed call alerts in Infinity to make sure no potential high value clients are missed during peak time calls like lunchtimes or evenings. Additionally, calls can be forwarded to other locations or mobiles during certain hours to ensure maximum availability

Rate and record calls for training

How your call staff handle people contacting you will make a big difference in how comfortable patients are in getting treated with you. Infinity is able to record calls, while you rate them by outcome. Using this, train your teams by showing them what worked and spread best practice.

"Infinity has transformed our attribution capabilities, by integrating Infinity data with Salesforce we have identified the sources responsible for thousands of our patients that we couldn't before."

Sarah Sack
Elements Behavioural Health

Building brand confidence

To build trust in your brand from your patients, Infinity's trackable numbers are available in over 75 countries. For added peace of mind, Infinity offers you regional call tracking numbers for added locality. Ideal for tracking to specific clinics or locations.

Infinity is working alongside top healthcare companies across the globe to improve marketing efforts and provide an efficient service to their patients.

Start a conversation

Call intelligence can be transformational to your business. Start a conversation today.

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