74%
Reduction in
missed calls
155%
More qualified
phone calls
51%
More conversions from Paid Search
Get more patients on your books with Infinity’s healthcare call tracking
Infinity shows you what’s responsible for driving booking requests. By automatically monitoring 100% of your calls and matching them to their source, it will help you improve conversations with patients and plug the attribution gap that’s costing you a fortune.
Understand how to increase booking requests
Reduce marketing budget waste
Improve patient experiences
Get the intel you need all while respecting patient privacy
The insight we received from Infinity is fantastic. It ensures we can monitor and improve digital performance on both a local and a group level.
Nathan Lewis, Digital Marketing Manager
Before the call
Infinity’s healthcare call tracking will show you which campaigns and keywords lead to new booking requests. You’ll be able to see which marketing tactics will help you win new patients, and which can be scaled back.
During the call
Conversation Analytics will feed you the intel you need to improve patient experiences – without compromising privacy. You’ll hear the unfiltered truth on your team’s strengths and weaknesses and share targeted feedback that will improve patient and agent experiences, and keep call outcomes positive.
After the call
Pinpointing your most valuable calls with Smart Match will help you take optimisation a step further. By mapping calls and their sources to the outcomes you care about, you can keep your marketing returns extra healthy.
Infinity’s healthcare call analytics allow our operators to immediately understand the needs of the caller and focus all their time on providing the best service.
Judy Sylvia
VP of Access Systems and Call Centre
Key features for healthcare
Scorecards
Build a team of selling superstars
Custom-built scorecards will help you understand how well agents are handling patient enquiries. Understanding how to provide comfort and reassurance while securing a booking has never been so straightforward!
Data redaction
Private details stay private
Conversation Analytics detects and removes sensitive information, so you can monitor calls without worrying about compromising privacy.
PCI and ISO 27001 certified
Security you can count on
Infinity is the only ISO27001 certified call tracking and analytics provider. And we're PCI DSS Level 1 certified too.
Spotlight
Discover trends before they become old news
Automatically highlight conversation trends before you know you have them. Discover more about what patients want, and use your findings to:
- Improve service
- Create compelling promotions
- Operate more efficiently
Call Outcomes
See the keywords and phrases that lead to appointment bookings
Pinpoint the keywords or phrases that lead to appointment bookings. With Infinity, you can connect marketing tactics and sales scripts to booking so you can focus on what works best.
- Attribute outcomes to paid social and search activity
- Identify traits of successful calls to train your team
- Optimise marketing tactics for improved ROI
Missed call alerts
Never miss an opportunity again
Infinity’s healthcare call tracking flags when a call gets missed and automatically sends your agents the details they need to get a patient back on the line.
Automated quality assurance
Save time and rest easy
Automatically monitoring 100% of your calls enables you to improve quality assurance and experiences without burning time manually listening in.
Peak times
Track peak call times
See when new booking requests come in then fine-tune your marketing schedule and rotas to make sure hot leads aren’t left to go cold.
Visitor trace
Arm your agents
See what happens before patients pick up the phone with Infinity call tracking. Feeding your team this intel in real-time will help them secure more appointment bookings.
Want to know how this major healthcare provider boosted lead quality and improved service with the help of Infinity’s healthcare call tracking?
New to the world of healthcare call analytics?
If you’re keen to learn how call tracking and Conversation Analytics will help you increase booking requests and improve patient experience, check out these quick guides
5 tips for getting started with call tracking
Find out how easy it is to start unlocking the rich insight from your call data
Get your cheat sheet
Bid Smarter: Improve paid media performance with conversion data
Learn how to level up your paid media performance with call conversion data
Get your cheat sheet
The ultimate guide to call monitoring
Discover how automating your call monitoring will save time and improve experiences