Our jobs
Customer Success Manager
| Location: | Reigate / Manchester |
| Salary: | Dependent on experience |
| Job type: | Full time, permanent |
| Hybrid: | Tuesdays and Thursdays in office, 4.5 day working week |
Enterprise Sales Manager
| Location: | Manchester |
| Salary: | Dependent on experience |
| Job type: | Full time, permanent |
| Hybrid: | Tuesdays and Thursdays in office, 4.5 day working week |
Partnerships Sales Development Representative
| Location: | Reigate / Manchester |
| Salary: | Up to £32k base + uncapped commisision |
| Job type: | Full time, permanent |
| Hybrid: | Tuesdays and Thursdays in office, 4.5 day working week |
Head of CSM (Customer Success Management)
| Location: | Reigate / Manchester |
| Salary: | £70k - £80k depending on experience |
| Job type: | Full-time (Fixed Term Contract - 12 months) |
| Hybrid: | Tuesdays and Thursdays in office, 4.5 day working week |
Flexibility in work patterns
4½ day
working week
Access to private healthcare
Creation
At a major tech event in London, marketing agency Jellyfish launches a groundbreaking call tracking solution. It is met with keen enthusiasm, as digital marketers see the value in the attribution it brings.
Founded
After enormous interest from other agencies we created a stand alone company as Infinity with six employees, and rebuilt the tech stack from the ground up.
Development
Clear use cases form across marketing and digital teams as Infinity forms hundreds of strong partnerships with clients and integrations that last to this day.
A home
After two years of organic, self-funded growth, Infinity opens into our own modern, spacious office in Reigate. A destination fit to accommodate ambitious growth plans.
Stateside
Increased international demand prompts Infinity to expand its customer support staff to include the US in order to serve its growing US customer base.
Enterprise
Infinity brings Warren Newbert on board as CFO to add his wealth of experience to our expanding number of enterprise deals.
Investment
£10m in funding is secured from Smedvig Capital to accelerate growth. Infinity opens Baltimore office and begins to establish and grow our Customer Success team.
Growth
Continued expansion sees Infinity establish a presence in San Francisco, and Baltimore, as well as acquiring our first £1m customer.
International
A revamped platform and brand is rolled out over the year. Infinity now employs 115 people across 5 locations, including our new London office at The Shard.
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Stronger together
ResponseTap became part of Infinity, allowing us to accelerate our development plans and help our customers own and improve all inbound conversations.
The future
We're moving beyond call tracking and helping our customers unlock the killer insights hidden in every customer conversation - spoken or typed!
Working for Infinity. Now that’s a good call.
By joining us on our mission to help enterprises across the world make smarter business decisions and improve experiences with call analytics, you’ll be well looked after.
We know that wellbeing is a key part of creating a great place to work. In fact, we won the “Make A Difference Award” in recognition of our focused approach to improving employee wellbeing and creating a positive culture.
What you can expect
Each of our teams play a vital role in shaping what we do, with our product and our business. Here’s what you can expect when you join one of them.
Developers
An opportunity to join an award-winning Dev team and be a part of an ever-evolving product with an exciting roadmap. We give our developers the freedom to be agile, to continuously learn and grow in a supportive environment. Work in the way that suits you, with hybrid/remote options.
Sales
Develop your career with a range of interesting clients. We believe in consistent and clear two-way feedback to improve efficiency and develop our product. We take a collaborative and consultative approach to sales, working with like-minded people, giving you the opportunity to develop your sector knowledge and deliver truly exceptional results.
Product
Be a key part of a product-orientated company with a clear strategy that informs our decision-marking. A chance to shape the platform alongside our award-winning developers, with the autonomy to make decisions and develop your skills in a collaborative team.
Customer Success
We trust you to do what’s right and provide excellent support to our clients. Grow your career with a blend of interesting clients and in-role development opportunities. Feel empowered in your role to do your best work with smart tools and processes.
London
Floor 22, The Shard, 32 London Bridge Street, London, SE1 9SG
+44 33 3060 0118
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Located in the iconic Shard building, a 95-storey skyscraper next to London Bridge, Southwark, we are just a short walk away from Borough Market, the largest and oldest food market in London.
Reigate
Fonteyn House, 47 - 49 London Road, Reigate, Surrey, RH2 9PY
+44 33 3060 0118
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Our Reigate office is only a short journey from London and surrounded by striking countryside views.
Manchester
Floor 5, Building 3 (ICE Building), Exchange Quay, Salford, M5 3ED
+44 33 3060 0118
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Our Manchester office is a delightful space in the northwest's booming technology hub, with a Metrolink stop just outside the front door.
East Coast
1201 Wills Street, Suite 600, Baltimore, MD 21231
443-892-2600
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Infinity customers on the East Coast are served by our office in Baltimore, in the heart of Maryland. We're located in the harbour, a very short walk from the picturesque waterfront.
West Coast
Three Embarcadero Center, San Francisco, CA 94111
443-892-2600
View on Google Maps
Our West Coast office is located in the heart of the central business district, which is a few short blocks from the bustling Embarcadero waterfront, SOMA, and Union Square.