Consultancy services

At Infinity, our award-winning Insights & Intelligence team is always on hand to help you unearth game changing insights with our Conversation Analytics suite.

Unlock value faster with expert guidance

With our Insights & Intelligence team in your corner, you can ramp up your speed-to-value.
They’ll work with you to tame your data, optimise your installation, unearth trends, and provide data driven recommendations that drive results like these:

66.6%

Less common friction points on calls

30%

Decrease in unanswered calls

63.8%

Reduction in cost-per-acquisition

Infinity have been absolutely priceless. Their Insights and Intelligence team really has gone over and above. Meeting with them is a highlight of my month.

Owen Gill
Head of Digital Marketing, Pendragon

Consultancy services shouldn’t be one-size-fits-all

That’s why we build our programmes around you. Whether you just want a helping hand during set up, or to benefit regularly from our team’s collective experience, we’ve got a programme for you.

Setup assistance

Defining success criteria
Configuration
Build Scorecards
Speech library set up
Spotting criteria set up
Reporting and insights

Regular support programme

Speech library optimisation
Spotting configuration
Spotting optimisation
Reporting on key metrics
Expert insight

“No two businesses are totally alike, but many face similar challenges when it comes to uncovering critical truths about their customer experience. We’re here to help speed up how quickly those truths can be unearthed and used to deliver value.”

Chris Browne
Head of Insights, Infinity

Seasoned analyst looking
for a helping hand?

You may not need support from our Insights & Intelligence team, but you can still benefit from their expertise.

Created by some of the best minds in the speech analytics space and road-tested on thousands of calls, the Keyword packs created by our Insights & Intelligence team help you get what you want out of Conversation Analytics far quicker.

Keen to know how our Insights
& Intelligence team helped Specsavers reduce their CPA by 32% and boost their rate of PPC visits that led to calls by 59%?

The support we’ve received
from the Insights & Intelligence team has been invaluable.
We couldn’t have run the project without them.

Rachael Harker
Digital Performance Manager, Specsavers

Ready to be guided by some of the best minds in the business?

If you want to find out how our in-house team of speech analytics experts can help you answer your most burning questions quicker, start a conversation with us today.