Unlock value faster with expert guidance
With our Insights & Intelligence team in your corner, you can ramp up your speed-to-value. They’ll work with you to tame your data, optimise your installation, unearth trends, and provide data driven recommendations that drive results like these:
Less common friction points on calls
Decrease in unanswered calls
Reduction in cost-per-acquisition
Infinity have been absolutely priceless. Their Insights and Intelligence team really has gone over and above. Meeting with them is a highlight of my month.
Head of Digital Marketing, Pendragon
Consultancy services shouldn’t be one-size-fits-all
That’s why we build our programmes around you. Whether you just want a helping hand during set up, or to benefit regularly from our team’s collective experience, we’ve got a programme for you.
- Defining success criteria
- Build Scorecards
- Speech library set up
- Spotting criteria set up
- Reporting and insights
Regular support programme
- Speech library optimisation
- Spotting configuration
- Spotting optimisation
- Reporting on key metrics
- Expert insight
No two businesses are totally alike, but many face similar challenges when it comes to uncovering critical truths about their customer experience. We’re here to help speed up how quickly those truths can be unearthed and used to deliver value.
Head of Insights, Infinity
Seasoned analyst looking for a helping hand?
You may not need support from our Insights & Intelligence team, but you can still benefit from their expertise.
Created by some of the best minds in the speech analytics space and road-tested on thousands of calls, the Keyword packs created by our Insights & Intelligence team help you get what you want out of Conversation Analytics far quicker.
The support we’ve received
from the Insights & Intelligence team has been invaluable.
We couldn’t have run the project without them.
Digital Performance Manager, Specsavers
Ready to be guided by some of the best minds in the business?
If you want to find out how our in-house team of speech analytics experts can help you answer your most burning questions quicker, start a conversation with us today.