Of calls monitored


Of bases covered


Peace of mind


Flag the breaches you’d usually miss

By automatically monitoring 100% of your calls, Infinity fills in your biggest blind spots and gives you what you need to nip potential compliance headaches in the bud.


Lower your risk profile


Pinpoint where processes need to change


See which agents need more support


Rest easy knowing you’ve got it covered


During the call

Infinity for compliance will help you automatically monitor calls at scale and save a ton of time on QA.

By analysing every conversation for you, Conversation Analytics will deepen your understanding of how agents interact with customers, and flag the breaches you’d never pick up on with dip testing.

Explore Conversation Analytics


Conversation Analytics will feed you the performance insight you need to understand which agents need extra support.

By giving detailed intel into how each agent handles calls, you’ll transform your understanding of how well they stick to the scripts and processes they need to. This means you’ll be able to give tailored guidance that really hits home.

Explore Agent Scorecards


The ultimate guide
to call monitoring

Learn how always on call monitoring will help you stop phone calls from being a blind spot with our Smart Guide.

Get your guide


Satisfy the most stringent auditors

Infinity will help you evidence a comprehensive always on cross-channel compliance monitoring process. So, when you’re asked to demonstrate a robust process, you’ll have all the data you need.

0333 0600 118