100%

Of calls monitored

100%

Of bases covered

100%

Peace of mind

Infinity-For-Compliance

Flag the breaches you’d usually miss

By automatically monitoring 100% of your calls, Infinity fills in your biggest blind spots and gives you what you need to nip potential compliance headaches in the bud.

lower-risk

Lower your risk profile

pinpoint-process-change

Pinpoint where processes need to change

agents-support

See which agents need more support

compliance

Rest easy knowing you’ve got it covered

call-tracking-for-compliance

During the call

Infinity for compliance will help you automatically monitor calls at scale and save a ton of time on QA.

By analysing every conversation for you, Conversation Analytics will deepen your understanding of how agents interact with customers, and flag the breaches you’d never pick up on with dip testing.

Explore Conversation Analytics

agent-scorecards-for-compliance

Conversation Analytics will feed you the performance insight you need to understand which agents need extra support.

By giving detailed intel into how each agent handles calls, you’ll transform your understanding of how well they stick to the scripts and processes they need to. This means you’ll be able to give tailored guidance that really hits home.

Explore Agent Scorecards

The-Ultimate-Guide-to-Call-Monitoring-eBook-Cover

The ultimate guide
to call monitoring

Learn how always on call monitoring will help you stop phone calls from being a blind spot with our Smart Guide.

Get your guide

Infinity-for-Compliance

Satisfy the most stringent auditors

Infinity will help you evidence a comprehensive always on cross-channel compliance monitoring process. So, when you’re asked to demonstrate a robust process, you’ll have all the data you need.

Satisfy the most stringent auditors

Infinity will help you evidence a comprehensive always-on cross channel compliance monitoring process. So, when you’re asked to demonstrate a robust process, you’ll have all the data you need.

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