Call Tracking for the Retail Industry

Turn your calls into revenue

Whether you're looking to drive sales, increase your website's conversion rate, or boost customer quote requests, the first step is knowing what journey each customer took, be that a PPC keyword, an email, or an offline source.

Call tracking uncovers these crucial attribution insights, and more, about every single call.

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Number of calls from PPC to the US sales team boosted by 35%
28% increase in conversion rate from PPC campaigns

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**Austen Ahern**
Director Of Digital Services | Stannah International

Pinpoint Reveal the initial source of where a caller came from

Boost the conversion of your marketing by seeing the journey right down to the keyword used. Infinity not only reveals which channel a caller originated from, but the specific page on your website.
Filter Streamline your customer service

Don't compromise on your commitment to service. Find the pages driving standard support calls and eliminate them by helping those visitors to find them online. Allowing your agents time to focus on customers with more complex needs.
Global A service to match your ambitions

Infinity operates in 75 countries globally, giving you a complete view of which area calls are coming from across many territories. We also provide local numbers to give customers the confidence that they are dealing with a nearby, trustworthy business.
Routing Straight to the point

Ensure your sales team are dealing with sales calls by ensuring support queries are routed to the correct phone agent, and spam calls are blocked. Not only will this give a better experience, but you will also increase your sales team's productivity.

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Insights you care about

With Infinity's Hub, you're able to view all of your data in a stand-alone view. Whatever your role, whatever your requirements the Hub is designed with you in mind. From granular insights to overall pictures, the Hub is designed for flexibility and precision.

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Automate your revenue

By joining Infinity up with your CRM and Google Ads, you can bid on keywords based on what is generating the results that matter to you. This process can be automated for ongoing improvements.

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Call tracking for IronmongeryDirect — **Terry Harris**
PPC Manager | IronmongeryDirect

Conversation Analytics

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Conversation analytics: When people talk, listen

Conversations matter when it comes to creating a unique experience for customers. Infinity's Conversation Analytics suite allows you to capture invaluable data hidden inside these calls. Manually sifting through call recordings is a laborious task that limits your team's productivity. With Conversation Analytics, you can analyse automatically at scale.

This data gives you insights into your customer's experience.

For example: