Experience
Make every moment count
With call scoring and quality monitoring, understand what makes your best agents so great and upskill your teams to provide better customer experiences.
Focus
Reduce costs by understanding what makes customers pick up the phone
When a customer picks up the phone, you lose visibility. Call tracking connects the dots by enabling you to link keywords and channels to winning calls, providing the insight you need to invest in activity that works.
Optimise
Integrate call tracking to identify customer journeys
These insights empower you to create highly targeted campaigns that resonate with how modern customers purchase financial services, and build contact centres that handle your customers' needs more efficiently.
Secure
Multiple layers of protection for uncompromised security
Your customers' financial data is extremely sensitive, so Infinity uses secure data centres to ensure that any private information collected either online or through phone call recordings is kept strictly confidential.
Track calls from comparison sites
Accurately track all calls generated through comparison sites on a visitor level. Every call can be traced back to its original source, and every touchpoint can be accounted for. Plus, you can differentiate between new and returning visitors to see what is bringing first-time visitors in, and what they come back for.
Eliminate marketing wastage
Optimise your whole marketing strategy from first click to last, and everything in between using call tracking. Learning the paths that lead to sales, and those that don't, means your spending is far more efficient than if you acted with no verifiable guidance.
Infinity has led to a clearly trackable improvement in the efficiency of our marketing spend and influenced what we're spending our budget on.
Matthew Collett
Marketing Director, Grove & Dean
See what makes your high-flyers fly so high
Infinity’s Agent ID feature helps you pinpoint what tactics make your top-performers fly so high. See what's working, uncover problem areas, and improve agent coaching programmes. With this intel you can make sure your customer service is best-in-class, and you're giving your customers the support and reassurance they’re looking for.
Global campaigns, local focus
Infinity's call tracking system operates in over 75 countries covering Europe, The Americas, Middle-East, Africa, and Asia Pacific. Build trust with customers by setting up local numbers for more targeted campaigns in key locations. These will then be segmented, so you get an informed view about which activities are working best in which regions.
We’ve been unlocking value for our financial service clients
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