Call-Tracking-Diagram
Call-Tracking-Icon

Before the call

The Infinity call tracking platform connects the customer journey to the phone call, giving you the insights you need to make sure you’re investing your marketing budget in the things that work.

With call tracking, you can see the true impact of your work and optimize campaigns to send performance soaring.

Learn more about call tracking

Conversation-Analytics-Diagram
Conversation-Analytics-icon

During the call

Conversations with customers are a goldmine of untapped intel. Infinity’s Conversation Analytics suite automatically unlocks it from every phone call you make or take.

Conversation Analytics makes call monitoring super easy. It will help you market more efficiently, sell smarter, and delight customers every time they get in touch.

Discover Conversation Analytics

Smart-Match-call-attribution-diagram
Smart-Match-icon

After the call

Smart Match is the fastest and easiest way to link call revenue to marketing activity.

With it, you can pinpoint where your most valuable calls are coming from, and make ‘Smarter’ sales and marketing decisions. In just a few clicks, it’ll help you cut budget waste, boost campaign performance, and lift AOVs.

Explore Smart Match

blue-bay-travel-logo

174%

YoY uplift in sales from PPC

Pendragon-logo

63.8%

Reduction in cost-per-⁠acquisition

Answer4U-logo

125%

Increase in budget for ad spend

With call analytics in your corner, you’ll always make the right call

Infinity-for-Marketers-icon

Make smarter marketing decisions

Call tracking and Smart Match will help you make sure you never waste a penny of your budget again. Putting them to use will help you see which activities you should double down on, and claim all the ROI credit you deserve.

Throw Conversation Analytics into the mix and your campaigns will reach a whole other level.

Infinity-for-Sales-icon

Accelerate your sales

Make sure you never miss an opportunity to close with Infinity. You’ll be able to tailor conversations with buyers based on their journeys. And, you’ll be able to build a team of lean, mean, closing superstars in no time thanks to custom scorecards.

Hitting your targets will become a breeze.

Infinity-for-Contact-Centres-icon

Run your contact center like a well-oiled machine

Infinity will take your understanding of contact center operations to the next level. As well as seeing what’s driving call volume, Conversation Analytics automatically feeds you the intel you need to improve FCR, slash AHT, and deliver Grade A customer experiences.

Infinity-for-Customer-success-icon

Create better service experiences

Infinity’s advanced call analytics tools will help you create the frictionless experiences customers crave.

Get the insights you need to identify negative experiences and turn them into positive ones. Delight your customers and produce successful outcomes time and time again.

Infinity-for-Compliance-icon

Stop compliance issues derailing your growth

Automatically flag the risks in conversations without having to listen in. Conversation Analytics will help you avoid compliance catastrophes, and make QA a quick and pain-free experience.

Specsavers-logo

It’s been incredible to see the amount of data and insight we’ve been missing. We’ve been able to adapt our paid media strategy to save money and drive up conversions.

Rachael Harker, Digital Performance Manager

G2-rated-4.7-stars

telegraph-logo

Infinity is very flexible and results are immediate

Mark Woodcock, Commercial Director

Ready to make more good calls?

Call us today on +44 3892 2600
or fill in the form to book a demo

 
call-analytics-faqs

Call analytics software FAQs

Call analytics news and views

Article thumbnail: Why marketers should be using Conversation Analytics in 2024

14 Feb 2024

Why marketers should be using Conversation Analytics in 2024

Get the full story

Article thumbnail: What’s the state of Call Intelligence in 2024? Infinity's full report

10 Jan 2024

What’s the state of Call Intelligence in 2024? Infinity's full report

Get the full story

Article thumbnail: January Hubdate: New updates to explore

3 Jan 2024

January Hubdate: New updates to explore

Get the full story

+44 3892 2600