The call intelligence 2024 report is packed with expert insights that will help you nail targets and overcome contact center challenges.
Get top tips and tricks on conversion rate optimisation, hear insights from the experts, and give your lead gen efforts a shot in the arm.
Dazzle and delight holidaymakers and ramp up your bookings in 2024 and beyond with this playbook packed with expert insights.
Power up your Pmax performance with this cheat sheet for marketers looking to improve lead quality from paid search.
Discover the different technologies that will help you nail attribution and see which activities drive your best results.
Discover how to drive down the cost of car sales by making missed sales opportunities and budget waste a thing of the past.
Find out how to drive more conversions with call intelligence and fuel your pipeline with this cheat sheet for automotive marketers.
Learn how to supercharge your sales engine with call intelligence with this cheat sheet and get under the hood of what drives your best deals.
Find out how to get started with call tracking and gain insight-rich data that will help you optimize campaigns to drive real ROI.
Find out how to measure calls like clicks in Google Analytics and understand why it’s key for driving campaign performance.
Grab the Call Monitoring cheat sheet for contact centers to find out how to continuously improve customer experiences.
Check out the cheat sheet for everything marketers need to know about how to drive campaign performance with Call Monitoring.
Say so long to the “Reporting Sweats” with this cheat sheet that will help you nail your marketing reporting.
Find out how to get quality leads to click, call, and convert even if you're working with a smaller budget.
Grab your copy of this ultimate guide to call monitoring and find out how you can leverage call data to deliver excellent customer experiences.
The new Consumer Duty coming into force in July 2023 will totally transform the way firms sell financial products and services, so now’s the time for firms to get preparations underway.
Calls are coming – are you ready?Uncertainty is spreading far and wide and impacting our daily lives, thanks to the pending global recession.
Snow and strikes and everything not so nice. As the brakes came off COVID restrictions, the travel industry began to unravel—and boy did it unravel. In fact, rail cancellations reached their highest level on record in 2022.
At a time when consumers need all the support they can get, it’s worrying to see that utility companies’ customer service standards have fallen to a new record low.
Poor service is causing unnecessary stress. In uncertain times, it’s clear that FSIs are failing customers. And we’ve got the data to prove it.
As the cost-of-living crisis bites, marketers need to think carefully about the activities they’re investing in, and most importantly, which channels and keywords are driving real results.
Consumers are more mindful of their spending and for contact centres, it’s more important than ever to drive cost efficiencies while continuing to provide exceptional customer experiences.
If you're a PPC marketer, connecting clicks to revenue is easy when your customer’s journey takes place online only – but what happens when your customer’s purchase offline?
Our Whitepaper takes a deep dive into consumers’ interactions with brands, uncovering eye-opening insight into the real impact negative call experiences have on behaviours, reputations, and revenue.
As the travel industry starts to welcome back guests, there’s never been a better time to make every moment count. Are you ready to discover how travel brands can fly high with our new eBook?
Our Smart Guide - Automotive // Vol 01 highlights how dealers can carve out a clear path to their showrooms and make sure they don’t stall in their post-pandemic recovery.
If you’re a contact center leader, every conversation your agents have matters. Find out how to extract rich customer insights from every type of call and turn those ‘ring, rings’ into ‘kerchings’.
A marketer’s role is to measure, improve and move your customers to purchase. Discover how you can use your calls to unlock insights to help you turn your customers into lifelong, loyal converts.
With the UK government setting out ambitious plans to build 300,000 homes a year in England alone, the question must be asked, how can you sell them all? Here's the tech trends that will help.
Buying a home is a monumental time in a person’s life. As a high-value investment, it’s crucial that mortgage lenders are equipped to seamlessly deal with their customer’s concerns .
Technology is an engine for increased efficiency. Find out how legal teams can use it to drive value, reduce margins of error and optimise client acquisition.
Insurance buyers are crying out for connected customer experiences. Find out how you can deliver them and boost revenue in the process.
How can call intelligence place retailers on a firm financial footing? Our eBook outlines the tools needed for cost-effective customer journeys.
As the auto market recovers, it’s critical for dealers to do everything they can to maximise revenue. How can this be achieved?
We share how new tech can be used to reduce customer acquisition costs, accelerate sales, and improve quality of service.
Demand for new houses climbed to unprecedented levels in the UK in the second half of 2020. How can housebuilders capitalise on this?
Global lockdowns have led to social media usage skyrocketing across all major platforms, are you ready?
We explore what digital transformation might mean for the future of legal practice and law firm clients.
Insurers had to embrace technology in 2020 at an accelerated rate, so which trends will shape the coming years?
The pandemic has put enormous strain on the NHS and private sectors but how has it helped develop digital advances?
2021 will only be a better year if we take steps to make it one. So here's six big pictures for marketers to focus on.
What innovations and trends will shape the coming years, and why is it important to act quickly?
Expert copywriter Dave Harland shares his tips on how to craft attention-grabbing copy
What are the tactical, strategic, and cultural changes from 2020 that marketers should adopt long term?
As the travel industry looks to the future, we look at how to approach a new industry landscape.
Buying a car has changed a lot, so how can you ensure that test drives, even those that are virtual, can seal the deal?
When people have an infestation, they want to pick up the phone to speak to someone right away. How can you ensure it's you they call?
Purchase journeys evolve over time and are often different, especially across markets, products, and other complexities. These journeys need to be understood and streamlined to avoid wasted spend, call tracking plays a crucial role in unlocking insights that improve those journeys.
Healthcare marketers have a growing wealth of digital opportunities ahead of them, but many are often slow to adopt new technologies. Get up to speed with what matters with our eBook on Healthcare marketing.
When someone wants a care home for their loved one, you need to be able to help, comfort, and inform them to build trust. How can your digital strategy help?
The 'Future CMO Report' explores the need for CMOs to explore and upskill in key job areas and how exactly they can do that.
The brands that stand the test of time are the ones with a loyal fan base. But, how do you create such loyalty and desirability? Here's how.
With economic and political uncertanty rife, what are the latest travel trends you need to know to drive success in your company?
You want to be the university they dream of going to, but where do applicants discover you? Download our five-point cheat sheet to get to the front of the class.
With the UK government setting out ambitious plans to build 300,000 homes a year in England alone, the question must be asked, how can you sell them all? Here's the tech trends that will help
Standing still is not an option in insurance. As customer expectations are continously evolving, insurance providers need to deliver an experience that matches those expectations. But where to begin? Here's some questions to get you started.
Call intelligence is not a one-dimensional science, but that doesn't mean building a strategy has to be rocket science. Learn the different options available to you, when to use them, and why in our handy guide.
There has never been a wider variety of paths to buying a car, Here's some of the key trends in automotive marketing including input from automotive brands such as Mazda, Porsche, McLaren, and Mitsubishi.
Basic forms of call tracking have been used in the automotive industry for over 20 years. But clinging to the practices of the past risks missing out of revenue and wasting substantial amounts of budget. It's time to get up to speed.
Do you work in the travel industry? Infinity has partnered with award-winning travel industry journalist Benjamin Coren to produce our handy in-depth guide on the key trends to connect with travellers.
See how to remain competitve and operating at peak performance with our expert eBook on reducing costs in the banking sector
It's irresponsible for any modern marketer to be spending their budget without a clear attribution picture. Ensure you are not out of the loop with our comprehensive guide.