Year on year bookings from phone enquiries increased 79% from their tailor-made holidays section, as well as a 46% increase in phone conversions
Conversation Analytics will keep your calls on track
Call tracking tells you what makes a holidaymaker pick up the phone. Our award-winning Conversation Analytics suite tells you what happens when they do. With Conversation Analytics, travel brands can identify which destinations, packages and holiday extras get discussed – at scale. Understanding the true thoughts and feelings of callers, and how well you’re handling calls will help you navigate common friction points and dramatically improve your customers’ experience. You’ll be able to keep callers happy and bookings flowing.
Automatically monitor affiliate activity
Infinity integrates with 3rd party affiliate systems Awin and Webgains to show you the value of traffic and conversions provided by your affiliates.
See what makes your high-flyers fly so high
Infinity’s Agent ID feature helps you pinpoint what tactics make your top-performers fly so high. An ultra-focussed view of agent performance will help you see what's working, uncover problem areas, and dramatically improve agent coaching programmes. With this intel you can make sure your customer service is best-in-class, and give your sales team the support they need to secure more bookings.
Being able to track the lead source and then assign a revenue and margin value has been a major breakthrough for us
Global Head of Digital Marketing, Cruise 1st
Make campaign optimisation smooth sailing
By linking call revenue to marketing activity with Smart Match you can see which campaigns and keywords are leading to your most profitable bookings. Armed with these insights, you can be sure you’re basing optimisation decision on revenue and profit rather than clicks.