Discover what happens during conversations with powerful Speech Analytics Software

Without having to listen in to every customer conversation, you can uncover the trends that will help you drive more calls, close more sales, and deliver better experiences.


Connect positive calls to marketing activities and optimize your mix


Monitor agent performance to end bad experiences and improve win rates


Nail quality assurance by spotting and nipping compliance issues in the bud


Save hundreds of hours by automating call monitoring

Conversation Analytics shines a light on the many truths trapped in every phone call you make or receive.

Want to see what Conversation Analytics will do for you?



Reduction in cost per acquisition



More sales



Reduction in on-⁠call friction


How does Conversation Analytics work?

Conversation Analytics is a suite of advanced speech analytics tools. It automates call recording of 100% of the calls your contact center agents make and take. You can then extract insights that will help you make smarter business decisions.


By connecting call outcomes to activities and behavior, deciding where to spend, how to train your sales team, and how to increase customer satisfaction across the board is easy.

That’s why Infinity’s speech analytics tools play a critical role in the tech stack for marketing, sales, customer service, and contact center teams all over the world.


Infinity’s speech analytics tools are very flexible. Conversation Analytics generated immediate results, and helped us learn a ton things we didn't know before.

Mark Woodcock
Commercial Director, The Telegraph


The benefits of speech analytics for marketers

The advanced speech analytics tools in our Conversation Analytics suite help marketers spot and capitalize on emerging trends that usually get missed.

By tracking call outcomes and understanding what leads to the ones you want more of, Conversation Analytics will help you keep your campaigns relevant and cost-effective.

Learn more about call analytics for marketers


Ace your call handling and close more deals

Uncovering critical insights with Conversation Analytics will help you transform agent performance and close more deals.

Learn more about call analytics for sales teams

It’s been incredible to see the amount of data and insight we’ve been missing – Conversation Analytics has been hugely eye-opening to say the least.

Rachael Harker
Digital Performance Manager, Specsavers


Save hundreds of hours
by hanging up on manual
call monitoring

Manual call monitoring burns time and only gives you a fraction of the truth. Conversation Analytics will help you hear 100% of the story and make actioning critical insights easy.

With this intel, you can cut AHT, improve FCR, and get your contact center running super efficiently.

Learn more about call analytics for contact center leaders


Improve experiences for customers, and your contact center team

Make every interaction much more rewarding for your customers and your team with Infinity's Conversation Analytics solution.

Learn more about improving CX with call analytics


The best speech analytics software for global businesses

Because we work with global businesses, we’ve made sure our product is available in over 75 territories worldwide.

This means you’ll understand how inbound calls are coming into your business from all over the world. We provide trusted local numbers, so you’ll see which marketing campaigns are performing well and driving sales in specific geographies.

Conversation Analytics’ keyword spotting tool has a huge benefit, not only to identify sales, but also to highlight key themes and topics of conversation.

Cai Mullins
Head of Affiliates and Partnerships, Vodafone

Conversation Analytics pricing

Track, analyze, and optimize your calls with our advanced Conversation Analytics suite and flexible pricing. Whatever challenges your business faces, we're happy to dial up a package tailored to your needs.

Find out more

New Product expansion

Kick-start your installation with keyword packs

Unlock value at lightning speed by plugging in keyword packs designed by some of the greatest minds in speech analytics.

Discover more



Unlock value without lifting a finger

Pushed for time? Our award-winning Insights & Intelligence team are always on hand to help. They're here to help you get your hands on the business intelligence you need to make data-driven decisions whenever you them to.

Learn more about our consultancy service

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The leading choice for brands and agencies across the world, we're rated 4.7 out of 5 stars on G2


Conversation Analytics: Your questions answered


Conversation Analytics playbooks

Learn how to get started with speech analytics tools

Download the playbooks to uncover how Conversation Analytics answers some of the most common questions that marketing and contact center teams have.

Marketers  Contact centers