Call Tracking Solutions for Enterprise Businesses

Q: What benefits does Infinity's AI-powered call tracking deliver for help with campaign analysis?

Enterprise level campaign plans are complex. Infinity's AI-powered call tracking and Conversation Analytics makes it easy to track and optimize performance cross sales and marketing, at scale. By automating the tracking of phone leads through the funnel, and analyzing how sales calls are handled, Infinity makes it easy to see where you should invest marketing budget and training resource to improve campaign performance and maximize returns.

Q: How does Infinity fit into enterprise-grade tech stacks?

Like all great tracking solutions, Infinity is built to fit into any tech stack – no matter how big or complex. Customer journeys, phone call outcomes, and call recordings can always be accessed in the Hub, but data can also be fed into over 45 platforms in a few clicks thanks our plug-and-play call tracking integrations. Our easy-to-use API can handle the rest. So, regardless of your CRM system, BI tools, or marketing tech, Infinity data can be sent where you need it. Once tracking numbers are on your site and integrations have been set up you'll get complete visibility on how your campaigns and call handling are contributing to sales pipeline.

A personal service from the big picture to small details

Whether it's to drive revenue or reduce operational costs across your enterprise, Infinity offers a scalable answer.

No two enterprise businesses are the same. Each face their own unique challenges. Whether that is using call tracking to optimize marketing spend to drive ROI, increase inbound calls, reduce calls to contact centers, change how you engage with your clients over the phone, or implement a digital first approach - we will work alongside you to design a tailored solution with a pinpoint focus on your objectives.

Here is how we build long-term solutions for your business.

A solution that fits

Infinity connects to over 45 tech platforms trusted by large companies. We have exclusive functionality with the Google Marketing Platform, and have met the rigorous standards to become a Facebook Marketing Partner.

Our initial priority is understanding what you need to achieve, and any unique challenges your business faces that need to be overcome. Infinity's solutions team will work with you to identify the best use cases to hit your business KPIs, and any specific requirements that we need to deliver. This all takes place at the beginning of our relationship, to ensure you are pointing in the right direction from the start.

Infinity is well integrated with Google Ads and their support team has worked hard with our agency, to give us those vital insights.

Simone Pignatelli
Senior Digital Acquisition Manager | British Gas Business

Onboarding and training

Our dedicated solutions delivery team makes rolling Infinity out across your business a straightforward, controlled experience. We consider every detail throughout the process, to make sure you get off to the best possible start.

Both in-person and online training is provided with a focus on peak-performance relevant to your solution, equipping your staff with the necessary skills to hit your business targets. We provide this at the beginning of your use of Infinity, as well as delivering subsequent ongoing refresher sessions and product updates. We also have an extensive library of content that covers all common queries.

FAQs

Infinity is a call tracking platform designed to support enterprise-grade needs. As well as covering all the basics like inbound call tracking, outbound call tracking, call recording, and call outcome tracking, our platform is supported by an award-winning success team. Recognized by G2 for delivering the ‘Best Enterprise Support’, our team work with you to fit Infinity to your needs so you can plug attribution gaps, optimize marketing spend, and improve marketing campaigns confidently.

Infinity captures and serves up insight from every inbound and outbound phone call. Thanks to AI-powered tools in our Conversation Analytics suite, marketing teams can see what they need to do to make sure campaigns, channels and online touchpoints like landing pages are resulting in positive experiences. While missed call reports and tools like Agent Scorecards help sales team uncover friction points, and scope tailored training to improve call routing and handling, reduce missed calls, and drive more positive call outcomes from inbound and outbound calls.

Enterprise level campaign plans are complex. Infinity’s AI-powered call tracking and Conversation Analytics makes it easy to track and optimize performance cross sales and marketing, at scale.

By automating the tracking of phone leads through the funnel, and analysing how sales calls are handled, Infinity makes it easy to see where you should invest marketing budget and training resource to improve campaign performance and maximize returns.

Like all great tracking solutions, Infinity is built to fit into any tech stack – no matter how big or complex. Customer journeys, phone call outcomes, and call recordings can always be accessed in the Hub, but data can also be fed into over 45 platforms in a few clicks thanks our plug-and-play call tracking integrations. Our easy-to-use API can handle the rest. So, regardless of your CRM system, BI tools, or marketing tech, Infinity data can be sent where you need it.

Once tracking numbers are on your site and integrations have been set up you’ll get complete visibility on how your campaigns and call handling are contributing to sales pipeline.

Infinity combines call tracking data and conversation intelligence to reveal both the source and outcome of every call. It shows marketers how to drive more high-intent leads into the funnel and where call handling improvements can boost conversions – helping you drive better sales performance by optimising both the top and bottom of the funnel. The result? Lead generation campaigns improve, pipeline moves faster, and conversion rates lift.

Enterprise call tracking software

A personal service from the big picture to small details

More than call tracking

A solution that fits

Onboarding and training

Customer success

VIP Support

FAQs

Transform your business with call intelligence.

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