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Big news: ResponseTap is now part of Infinity

20 Sep 2021 in News

Big news: ResponseTap is now part of Infinity

ResponseTap is now part of Infinity. Our complementary suite of products will give users even greater levels of insight into their marketing campaigns.

Car dealerships can’t afford to stall in their post-pandemic recovery

1 Sep 2021 in Marketing

Car dealerships can’t afford to stall in their post-pandemic recovery

We’re finally emerging from the worst period for new car sales in living memory. This is what you need to consider if you don't want your recovery to stall.

What is conversion rate optimisation and how does call intelligence help you drive more conversions?

1 Sep 2021 in Marketing

What is conversion rate optimisation and how does call intelligence help you drive more conversions?

CRO is the secret to delivering better results without spending more money. Here's what you need to know.

Guiding the way: How customer journey mapping can lead to better CX

10 Aug 2021 in Marketing

Guiding the way: How customer journey mapping can lead to better CX

Customer journey mapping helps you unlock a deeper understanding of your customers and deliver better experiences.

Digging deeper: How contact centre analytics can unlock more successful call outcomes

9 Aug 2021 in Tech

Digging deeper: How contact centre analytics can unlock more successful call outcomes

Robust contact centre analytics can help supercharge your business – here's how to capture the data with ease.

Pulse Check: How has the Green List reshuffle impacted holidaymaker dialling habits?

8 Jul 2021 in News

Pulse Check: How has the Green List reshuffle impacted holidaymaker dialling habits?

After the Green List was introduced calls to travel brands rocketed. See how the reshuffle in June impacted call volumes.

NEW: Triple helping of immediate strategic insight with Conversation Analytics

7 Jul 2021 in News

NEW: Triple helping of immediate strategic insight with Conversation Analytics

Uncover conversation trends and new audience insights at scale with the latest Conversation Analytics update

Talking the Talk: Four fast steps to driving digital transformation with Conversation Analytics

24 May 2021 in Marketing

Talking the Talk: Four fast steps to driving digital transformation with Conversation Analytics

In a fast changing world, getting left behind can be costly. Conversation Analytics leads to a brighter future.

Sentiment, Spotlight, and Speedy Set-up: The next generation of Conversation Analytics is here

28 Apr 2021 in News

Sentiment, Spotlight, and Speedy Set-up: The next generation of Conversation Analytics is here

The voice of the customer is more important than ever before, so we are launching more ways to harness it.

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