26 Oct 2021
in Tech
Pulse Check: How did dialling habits change as lockdown lifted over Summer 2021?
As the days got longer and lockdown lifted there was a shift in consumer dialling habits. Take a look at the trends our call data has unearthed.
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18 Oct 2021
in Marketing
Smart Match: The smarter way to identify your most valuable calls
Smart Match, our newest feature, is the smartest way to pinpoint your most valuable calls. Find out how it works.
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20 Sep 2021
in News
Big news: ResponseTap is now part of Infinity
ResponseTap is now part of Infinity. Our complementary suite of products will give users even greater levels of insight into their marketing campaigns.
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1 Sep 2021
in Marketing
Car dealerships can’t afford to stall in their post-pandemic recovery
We’re finally emerging from the worst period for new car sales in living memory. This is what you need to consider if you don't want your recovery to stall.
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1 Sep 2021
in Marketing
What is conversion rate optimisation and how does call intelligence help you drive more conversions?
CRO is the secret to delivering better results without spending more money. Here's what you need to know.
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10 Aug 2021
in Marketing
Guiding the way: How customer journey mapping can lead to better CX
Customer journey mapping helps you unlock a deeper understanding of your customers and deliver better experiences.
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9 Aug 2021
in Tech
Digging deeper: How contact centre analytics can unlock more successful call outcomes
Robust contact centre analytics can help supercharge your business – here's how to capture the data with ease.
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8 Jul 2021
in News
Pulse Check: How has the Green List reshuffle impacted holidaymaker dialling habits?
After the Green List was introduced calls to travel brands rocketed. See how the reshuffle in June impacted call volumes.
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7 Jul 2021
in News
NEW: Triple helping of immediate strategic insight with Conversation Analytics
Uncover conversation trends and new audience insights at scale with the latest Conversation Analytics update
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