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Pulse Check: How has the Green List reshuffle impacted holidaymaker dialling habits?

8 Jul 2021 in News

Pulse Check: How has the Green List reshuffle impacted holidaymaker dialling habits?

After the Green List was introduced calls to travel brands rocketed. See how the reshuffle in June impacted call volumes.

NEW: Triple helping of immediate strategic insight with Conversation Analytics

7 Jul 2021 in News

NEW: Triple helping of immediate strategic insight with Conversation Analytics

Uncover conversation trends and new audience insights at scale with the latest Conversation Analytics update

Talking the Talk: Four fast steps to driving digital transformation with Conversation Analytics

24 May 2021 in Marketing

Talking the Talk: Four fast steps to driving digital transformation with Conversation Analytics

In a fast changing world, getting left behind can be costly. Conversation Analytics leads to a brighter future.

Sentiment, Spotlight, and Speedy Set-up: The next generation of Conversation Analytics is here

28 Apr 2021 in News

Sentiment, Spotlight, and Speedy Set-up: The next generation of Conversation Analytics is here

The voice of the customer is more important than ever before, so we are launching more ways to harness it.

Moving the needle: 10 times Infinity made the difference

3 Mar 2021 in Marketing

Moving the needle: 10 times Infinity made the difference

To celebrate our 10 year anniversary, we focus on our clients and the remarkable things they achieved while using us.

Pulse Check: Who did consumers keep calling through the third lockdown?

25 Feb 2021 in Marketing

Pulse Check: Who did consumers keep calling through the third lockdown?

The end of 2020 brought another national lockdown so we took a look at how it affected UK industries and its impact on 2021

[WATCH] Looking under the hood and beyond the horizon of the next decade

27 Jan 2021 in Marketing

[WATCH] Looking under the hood and beyond the horizon of the next decade

Paul Walsh and Jellyfish CEO Rob Pierre discuss the marketing and technology challenges of tomorrow.

Update: How Infinity is looking after your data following Brexit

25 Jan 2021 in News

Update: How Infinity is looking after your data following Brexit

The UK leaving the European Union will have an impact on how businesses handle personal data. What is Infinity doing?

What the 2021 experience looks like for Infinity clients

21 Jan 2021 in News

What the 2021 experience looks like for Infinity clients

Our Director of CX discusses how we're looking to exceed the customer experience expectations of tomorrow.

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