News & Views
- Categories:
- All
- Digital Marketing
- Interviews
- Marketing
- News
- PPC
![The future of B2B advertising](https://www.infinity.co/hubfs/Infinity-Podcast-B2BFuture-Blog-Thumbnail%20%282%29.png)
10 Jul 2023 in Marketing
The future of B2B advertising
What does the future of B2B advertising hold? In an increasingly saturated space, B2B marketers need to find ways to stand out from the crowd. We’re in turbulent times and, chances are, you’re up against multiple competitors with similar product or service offerings. That’s why simply highlighting...
Read more
![Partnering up to deliver delightful customer experiences](https://www.infinity.co/hubfs/Infinity-HookedOn-Media-Blog-Thumbnail.jpg)
5 Jul 2023 in Interviews,Digital Marketing
Partnering up to deliver delightful customer experiences
If you’re paying for a product or service, you want to see the results, right? Anybody would and that’s exactly what we help our partners do – clearly demonstrate the results they’re generating for their customers by helping them map the end-to-end customer journey, clear up their attribution blind...
Read more
![Insights & Impact episode 6: Acing First Call Resolution (FCR)](https://www.infinity.co/hubfs/Infinity-I%26I-Episode-05-Blog-Thumbnail.png)
26 Jun 2023 in Interviews
Insights & Impact episode 6: Acing First Call Resolution (FCR)
Our Head of Insights, Chris Browne, lives and breathes Conversation Analytics and, in this Insight & Impact episode, Chris is shedding light on how it can be used to ace First Call Resolution (FCR) in contact centres.
Read more
![Everything you need to know about agent scorecards](https://www.infinity.co/hubfs/SEO-Scorecard-Thumbnail-01%20%281%29.jpg)
21 Jun 2023 in News
Everything you need to know about agent scorecards
Every team has an Emma, and every team has a Dave. Emma is great at her job, is super engaged, and always hits her numbers. Dave – not so much. He’s not productive, never hits his numbers, is unhappy, and has one eye on the door.
Read more
![Scorecards: they'll transform your customer and agent experience](https://www.infinity.co/hubfs/Scorecard-Blog-Thumbnail%20%281%29-1.png)
15 Jun 2023 in News
Scorecards: they'll transform your customer and agent experience
Every sales team and contact centre leader want their team to deliver an efficient, helpful, and consistent customer experience, but how?
Read more
![The importance of call center agent coaching](https://www.infinity.co/hubfs/Call-Centre-Coaching-Thumbnail-01.jpg)
31 May 2023 in Digital Marketing
The importance of call center agent coaching
A wise person once said – “you learn something new every day”. When it comes to creating a more efficient call centre and five-star agents, this couldn’t be truer. With consumer expectations on the rise and increased competition, the race is on to provide best-in-class call centre agent coaching...
Read more
![Insights & Impact Ep.5: Reducing Average Handling Times (AHT)](https://www.infinity.co/hubfs/Infinity-I%26I-Episode-05-Blog-Thumbnail.jpg)
25 May 2023 in Interviews
Insights & Impact Ep.5: Reducing Average Handling Times (AHT)
Every month we sit down with our Head of Insights, Chris Browne, to take a deep dive into the world of Conversation Analytics. In this episode, we’re chatting about reducing Average Handle Times (AHT) in contact centres. Chris talks about how you can easily pinpoint the calls that aren’t being...
Read more
![May Hubdate: Your Hub just got better, here’s how…](https://www.infinity.co/hubfs/Hubdate-05-thubnail.png)
24 May 2023 in Interviews
May Hubdate: Your Hub just got better, here’s how…
You’re never far away from getting more out of Infinity, and we’re always looking for new ways to make your data work harder for you.
Read more
![Why it's important to integrate call tracking with your CRM](https://www.infinity.co/hubfs/CRM%20Integration-Thumbnail.png)
10 May 2023 in Digital Marketing
Why it's important to integrate call tracking with your CRM
In an increasingly competitive consumer age, your customers want you to go the extra mile. According to our research, 84% of customers would be less likely to return to a brand after a poor customer call experience. So, you need to be ready to provide five-star customer experiences, but how can you...
Read more