News & Views

Introducing Agent ID: Taking control of your agents’ success

8 Aug 2022 in

Introducing Agent ID: Taking control of your agents’ success

Who wouldn't love a team of top performers?

How to close a phone sale: 6 tactics that work

8 Aug 2022 in

How to close a phone sale: 6 tactics that work

The pressure is building for call centres to deliver bigger and better results. According to research by Gartner, companies are increasingly focused on providing value-added customer service and 82% have implemented or are planning to implement value enhanced strategies in their call centres.

4 call centre selling tips to skyrocket sales

3 Aug 2022 in

4 call centre selling tips to skyrocket sales

According to Forbes, companies are dropping the ball to the tune of $75 billion annually because of poor customer service. It stands to reason that by improving your call centre operations, you’re in a better position to skyrocket sales.

In contact centres, every conversation matters. But what matters in every conversation?

28 Jul 2022 in

In contact centres, every conversation matters. But what matters in every conversation?

In an ideal world, contact centres would have the time, resources and tools available to analyse 100% of their agents’ conversations. Although there’s a difference of opinion in the industry about the levels at which quality monitoring should take place, the general rule is undeniable: a greater...

How automotive dealers can plug into what their customers want

27 Jul 2022 in

How automotive dealers can plug into what their customers want

The automotive industry has seen much disruption in recent years. Dealerships are now navigating a huge shift in consumer behaviour and the sharp rise in the 'plug-in purchase'; the electric vehicle market is booming.

How to pick the best analytics software for your contact centre

26 Jul 2022 in

How to pick the best analytics software for your contact centre

Every call to your business matters, and with more customers picking up the phone before making that all important sale, every conversation presents an opportunity.

Infinity launches new GA4 integration beta programme: preparing you for the future today

22 Jul 2022 in

Infinity launches new GA4 integration beta programme: preparing you for the future today

Most of us spend huge parts of our lives planning the future. We’d be in a bit of a pickle if we didn’t, right? Like, if you didn’t make plans for your holiday abroad, for example, you’d be in a tight spot when it comes to the day of your flight and you realise your passport is out of date, you...

Top benefits and uses of call analytics for marketers

15 Jul 2022 in

Top benefits and uses of call analytics for marketers

Marketing teams across industries find themselves faced with some tough questions. Chiefly, how can we deliver significant results in an increasingly competitive digital environment? The pressure is on to make each and every campaign bigger and better – more leads, more conversions, more ROI – but...

Pulse Check: what impact has the pandemic had on dialling habits?

8 Jul 2022 in

Pulse Check: what impact has the pandemic had on dialling habits?

How’s your industry measuring up today compared to 2019?  

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