News & views

What Is Call Tracking and How Does It Work

31 Jul 2024 | 9 min read

Marketing

What Is Call Tracking and How Does It Work

Ever come across call tracking before? If you haven't, you’d be forgiven for thinking it’s a way to monitor what your kids are up to. But actually, call tracking provides a variety of...

How to bolster bookings in travel with AI

23 Jul 2024 | 3 min read

Interviews

How to bolster bookings in travel with AI

This Insights & Impact podcast is all about bolstering bookings in the travel sector. From acquisition right through to getting travellers sipping cocktails poolside, AI presents...

Hubdate: July 2024

16 Jul 2024 | 7 min read

News

Hubdate: July 2024

Infinity always goes beyond! That’s why over the last quarter we’ve been focusing on creating efficiencies both inside and outside our platform. We’ve looked at how to set things up...

Build a five-star customer service coaching framework to transform your contact centre

2 Jul 2024 | 7 min read

News

Build a five-star customer service coaching framework to transform your contact centre

It’s undeniable – the battle for consumer attention rages on across industries. And yet, so many businesses will fall at this first hurdle. So, you ask, where is it all going wrong?

Unlock a new era of insights

19 Jun 2024 | 7 min read

News

Unlock a new era of insights

Infinity’s Hub raises the bar in the call analytics space. Interactive dashboards and AI analysis form the bedrock of an experience that will bring your customer engagement data and...

Taking smart steps: What Google consent mode V2 means for call tracking

19 Apr 2024 | 5 min read

Digital Marketing

Taking smart steps: What Google consent mode V2 means for call tracking

All businesses working with SaaS providers need to hold the technology they use to the highest standards because regulations, guidelines, and best practices are always evolving. This...

Taking data strategies to new heights: Infinity & Accord Marketing partnership

17 Apr 2024 | 4 min read

News

Taking data strategies to new heights: Infinity & Accord Marketing partnership

Any savvy marketer knows how important it is to have a solid data strategy. At Infinity, we know that too, and we’re always looking to partner with like-minded agencies who also get...

Infinity & LivePerson: Closing the gap between chats and calls

20 Mar 2024 | 5 min read

News

Infinity & LivePerson: Closing the gap between chats and calls

At Infinity, we know customers switch between different channels depending on where they are in their journey. Businesses that get this and understand why this happens will be much...

Acing automotive marketing in 2024

13 Mar 2024 | 2 min read

Interviews Marketing

Acing automotive marketing in 2024

In this episode of our Insights & Impact podcast, we’re joined by a very special set of guests – all experts in automotive marketing. We dive into the key trends and challenges we’re...

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