22 Aug 2022 in Marketing
How to increase sales using call quality monitoring in your call center
"This call is being recorded for quality and training purposes." We’re all familiar with the idea of monitoring calls, as consumers and businesses, but how can you use this kind of information to increase sales and improve the way your team handles customer calls?
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15 Aug 2022 in Marketing
Call center selling: 4 innovative and creative strategies to sell
When the going gets tough, the tough get creative. Research has shown customer expectations are rising, with 90% of customers saying customer service is an important factor in their choice of, and loyalty to, businesses. It’s up to call centers and sales teams to go the extra mile if they want to...
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8 Aug 2022 in Marketing
Supercharge call centre efficiency with ‘always-on call monitoring’ tech
Do you want a clearer picture of how your digital marketing is performing? Do you want to grow your contact center whilst driving revenue and saving costs?
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8 Aug 2022 in Marketing
Enhance your sales outreach strategy with these effective tools
Some companies believe the more prospects they have, the better. However, pursuing incorrect types of prospects can waste valuable time, money, and resource that some of us just don’t have. That's why having a well-thought-out outreach strategy is vital to both your sales team's immediate and...
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8 Aug 2022 in Marketing
Introducing Outbound: Unlock the other half of the customer journey
Are your sales team missing out on opportunities because they don’t have visibility of the customer’s story so far?
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8 Aug 2022 in Marketing
Introducing Agent ID: Take control of your call centre agents’ success
Who wouldn't love a team of top performers?
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8 Aug 2022 in Marketing
6 tactics that close phone sales
The pressure is building for call centres to deliver bigger and better results. According to research by Gartner, companies are increasingly focused on providing value-added customer service and 82% have implemented or are planning to implement value enhanced strategies in their call centres.
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3 Aug 2022 in Marketing
Call centre selling tips: 4 to skyrocket sales
According to Forbes, companies are dropping the ball to the tune of $75 billion annually because of poor customer service. It stands to reason that by improving your call centre operations, you’re in a better position to skyrocket sales.
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28 Jul 2022 in Marketing
Every conversation matters. But what matters in every conversation?
In an ideal world, contact centres would have the time, resources and tools available to analyse 100% of their agents’ conversations. Although there’s a difference of opinion in the industry about the levels at which quality monitoring should take place, the general rule is undeniable: a greater...
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