News & Views

Car dealerships can’t afford to stall in their post-pandemic recovery

1 Sep 2021 in

Car dealerships can’t afford to stall in their post-pandemic recovery

Recent figures suggest that we’re finally emerging from the worst period for new car sales in living memory. According to the Society of Motor Manufacturers and Traders (SMMT), demand for new cars grew 28% in June 2021.

What is conversion rate optimisation and how does call intelligence help you drive more conversions?

1 Sep 2021 in

What is conversion rate optimisation and how does call intelligence help you drive more conversions?

For many years, marketers have dreamed of being able to increase customer conversions without spending more money, and sales teams have agonised over how to turn unhappy customers into blissful spenders. Luckily, there are ways to turn that dream into a reality.

Guiding the way: How customer journey mapping can lead to better CX

10 Aug 2021 in

Guiding the way: How customer journey mapping can lead to better CX

What if every single time you received a call from your customers, you could improve the overall customer experience (CX)? Each time they pick up the phone, you’re presented with an opportunity to collect data that could have long-term strategic benefits.

Digging deeper: How contact centre analytics can unlock more successful call outcomes

9 Aug 2021 in

Digging deeper: How contact centre analytics can unlock more successful call outcomes

In an increasingly competitive world, it has become more important than ever to provide outstanding customer service. With 75% of consumers saying they expect companies to anticipate their needs and make relevant suggestions, contact centres are uniquely placed to curate smooth customer journeys,...

Pulse Check: How has the Green List reshuffle impacted holidaymaker dialling habits?

8 Jul 2021 in

Pulse Check: How has the Green List reshuffle impacted holidaymaker dialling habits?

"Companies have a choice, are you simply going to focus on survival or are you going to innovate and transform to meet a new reality? We know travel is coming back, travel cannot be stopped..." Stephanie Linnartz | President, Marriott International (Source)

NEW: Triple helping of immediate strategic insight with Conversation Analytics

7 Jul 2021 in

NEW: Triple helping of immediate strategic insight with Conversation Analytics

They say three’s a crowd, but the conversations you have with your customers make an even larger focus group that’s always welcome. An honest set of audience engagements teeming with desires, feedback, and insights on where you can really make a difference. But do you really have time to listen to...

Talking the Talk: Four fast steps to driving digital transformation with Conversation Analytics

24 May 2021 in

Talking the Talk: Four fast steps to driving digital transformation with Conversation Analytics

Spotlight, Talking Points, and Speedy Set-up: The next generation of Conversation Analytics is here

28 Apr 2021 in

Spotlight, Talking Points, and Speedy Set-up: The next generation of Conversation Analytics is here

If you feel that meaningful insight about your audience and how they buy from you matters, then exploring Infinity’s latest suite of upgrades to our award-winning Conversation Analytics platform must be an instant priority.

Moving the needle: 10 times Infinity made the difference

3 Mar 2021 in

Moving the needle: 10 times Infinity made the difference

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