Consultancy services shouldn’t be one-size-fits-all
That’s why we build our programs around you. Whether you just want a helping hand during set up, or to benefit regularly from our team’s collective experience, we’ve got a program for you.
- Defining success criteria
- Build Scorecards
- Speech library set up
- Spotting criteria set up
- Reporting and insights
Regular support programme
- Speech library optimization
- Spotting configuration
- Spotting optimization
- Reporting on key metrics
- Expert insight
“No two businesses are totally alike, but many face similar challenges when it comes to uncovering critical truths about their customer experience. We’re here to help speed up how quickly those truths can be unearthed and used to deliver value.”
Head of Insights, Infinity
Seasoned analyst looking
for a helping hand?
You may not need support from our Insights & Intelligence team, but you can still benefit from their expertise.
Created by some of the best minds in the speech analytics space and road-tested on thousands of calls, the Keyword packs created by our Insights & Intelligence team help you get what you want out of Conversation Analytics far quicker.
The support we’ve received
from the Insights & Intelligence team has been invaluable.
We couldn’t have run the project without them.
Digital Performance Manager, Specsavers