Customer support

With you every step of the way

Unparalleled, bespoke service

Providing a solid level of onboarding, training, and support for every client is a cornerstone of Infinity. We have built a reputation based on an ethos of exceptional service, informed by the full context of your requirements.

Every client receives quality guidance to ensure their Infinity experience is primed to produce outstanding results every time.


"The real stand out and key difference is the customer support team - our support representative has been tremendous and their understanding has enabled us to maintain and meet our nimble and flexible requirements."

Joe Bloomfield
Paid Digital, Data & Analytics Manager | HomeServe

  1. Speed

    Fast, comprehensive solutions

    We understand you are busy, so we endeavor to provide a resolution to issues quicker than any other SaaS provider.

  2. VIP Support

    A close understanding of what matters

    Our customer-centric team is trained to understand the context of your Infinity use to deliver a solution relevant to your business.

  3. Tailored

    What you need, when you need it

    We take time in listening to our clients to ensure we know all of the information so we can provide the best possible solution for them.

  4. Onboarding

    A welcome to be proud of

    A smooth, swift onboarding process is a high priority for us. We'll make sure Infinity is delivering results in no time, see how here.

Our mission

"We pride ourselves on creating a unique, efficient, and helpful experience. Our personal approach means you'll be assisted by someone with a full understanding of your relationship with Infinity, as well as what you are looking to achieve. Our goal is to not only provide the best support but deliver a service that goes above and beyond."

Amber Willis
Head of Customer Experience | Infinity

"Customer service is great! We have been using Infinity for several years and we are very happy with the service, everything runs smoothly."

Jason Ivison
Office Manager | Titan Insurance

"I've been using Infinity for several years and the support has always been fantastic, with a quick turnaround on all queries and help in scoping bigger projects."

Louis Nicholson
Digital Optimization Analyst | Explore Worldwide

"Infinity has been a trusted, reliable partner of our marketing team for years. Their support has always been quick with any queries, and are deeply knowledgeable about their product."

Jack Lockyer
Group Digital Marketing Manager | Chapman Freeborn Airchartering

Looking to contact support?

Either call us up, read our Campus, or drop us a message right here.

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