Impactful calls.
Insightful conversations.
Intelligent conclusions.

Unlock hidden insights before, during, and after every call. Then seamlessly use those insights across your company to demonstrate real business impact.

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Real audience insight, at scale

Infinity's Conversation Analytics suite shines a light on the many truths contained within each phone conversation you have with your callers. Use this for smarter attribution, strategic agility, and training phone agents faster.

While our Call Tracking technology tells you what led to a call, Conversation Analytics tells you what happened on the call, at scale.

Discover more
  1. "How did Infinity connect 17,000 of Vodafone’s sales calls to the affiliate partner responsible?" Find out more

  2. "Discover the real, needle-moving insights that Infinity delivered during the first few months of COVID-19" Find out more

  3. "The main benefit of having Infinity is knowing exactly which keywords are driving quality calls from PPC" Find out more

  4. "The results are immediate, and we are learning things that we didn't know before" Find out more

Invest in marketing

Infinity joins up your user journeys giving full visibility into what's driving awareness, engagement and conversion to optimise your market investment and enable you to focus on what matters most.

Marketing solutions

Accelerate sales

Infinity deliver deeper data insights for smarter selling, stay several steps ahead by understanding the context around the conversation to close quicker, larger deals.

Sales solutions

Optimise operations

Infinity take understanding your customers to the next level, identify the key issues driving call volume, deliver consistent customer experiences and focus on the conversations that really matter.

Operations solutions

Call Intelligence

For Marketing

If your business drives sales via the phone, you need to know what's making it ring. By clearly seeing the journeys behind every call, Infinity is ideal for marketers who want to deliver real value with their work while identifying areas where costs can be reduced.

For Operations

Optimising the journey that leads to a call will lower operational costs without impacting your performance. Infinity also equips your phone agents with the tools to continuously increase results and deliver a better service to your callers.

News & Views

Infinity becomes preferred partner of Automotive Transformation Group

20 May 2022 in News

Infinity becomes preferred partner of Automotive Transformation Group

The partnership brings end-to-end visibility to marketing campaigns for thousands of automotive customers around the world

Complete List of Call Centre Metrics You Should Be Tracking Right Now

9 May 2022 in Digital Marketing

Complete List of Call Centre Metrics You Should Be Tracking Right Now

If your business relies on phone calls to convert leads into customers, measuring agent performance and customer satisfaction is essential. This post explains the key call centre metrics that you need to be tracking today.

Why Conversation Analytics is a critical piece of call centre software

3 May 2022 in Digital Marketing

Why Conversation Analytics is a critical piece of call centre software

Want to upgrade your call centre to first class? Need to ramp up the revenue? Find out what Conversation Analytics can do for your call agents and why your customer conversations are one of the biggest sources of insight you can have.

Call intelligence can be transformational to your business. Contact us today.

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