Impactful calls.
Insightful conversations.
Intelligent conclusions.

Unlock hidden insights before, during, and after every call. Then seamlessly use those insights across your company to demonstrate real business impact.

Learn more about Call Tracking

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Real audience insight, at scale

Infinity's Conversation Analytics suite shines a light on the many truths contained within each phone conversation you have with your callers. Use this for smarter attribution, strategic agility, and training phone agents faster.

While our Call Tracking technology tells you what led to a call, Conversation Analytics tells you what happened on the call, at scale.

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"How did Infinity connect 17,000 of Vodafone’s sales calls to the affiliate partner responsible?" Find out more
"Discover the real, needle-moving insights that Infinity delivered during the first few months of COVID-19" Find out more
"The main benefit of having Infinity is knowing exactly which keywords are driving quality calls from PPC" Find out more
"The results are immediate, and we are learning things that we didn't know before" Find out more

Invest in marketing

Infinity joins up your user journeys giving full visibility into what's driving awareness, engagement and conversion to optimise your market investment and enable you to focus on what matters most.

Marketing solutions

Accelerate sales

Infinity deliver deeper data insights for smarter selling, stay several steps ahead by understanding the context around the conversation to close quicker, larger deals.

Sales solutions

Optimise operations

Infinity take understanding your customers to the next level, identify the key issues driving call volume, deliver consistent customer experiences and focus on the conversations that really matter.

Operations solutions

Call Intelligence

For Marketing

If your business drives sales via the phone, you need to know what's making it ring. By clearly seeing the journeys behind every call, Infinity is ideal for marketers who want to deliver real value with their work while identifying areas where costs can be reduced.

Solutions for marketers

For Operations

Optimising the journey that leads to a call will lower operational costs without impacting your performance. Infinity also equips your phone agents with the tools to continuously increase results and deliver a better service to your callers.

Solutions for operations teams