Unlock hidden insights before, during, and after every call. Then seamlessly use those insights across your company to reduce marketing spend, accelerate sales, optimise operations and improve customer experience.
Smart Match is the fastest and easiest way to link call revenue to marketing activity and pinpoint where your most valuable calls are coming from. With it, you can easily understand which campaigns are driving your most valuable calls and take optimisation to the next level.
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Infinity joins up your user journeys giving full visibility into what's driving awareness, engagement and conversion to optimise your market investment and enable you to focus on what matters most.
Infinity deliver deeper data insights for smarter selling, stay several steps ahead by understanding the context around the conversation to close quicker, larger deals.
Infinity take understanding your customers to the next level, identify the key issues driving call volume, deliver consistent customer experiences and focus on the conversations that really matter.
Infinity help you create the frictionless experiences customers crave. By giving you the insights needed to identify and turn negative experiences into positive ones, you can delight your customers and produce successful outcomes time and time again.
7 Dec 2022 in Marketing
4 essential call tracking metrics you should be measuring
How many calls does your call centre handle on any given day? Of those calls, how many of them could you confidently say were existing customers and first-time callers? Did they come direct from your website, a Google ad, or did they find you ...
5 Dec 2022 in Marketing
Customer experience: creating the calm in the chaos
Almost half of consumers agree they have been on the end of a poor call in the last 6 months, according to our recent Moments That Matter survey. Call centres often represent the only form of real human interaction with a brand, having the ability ...
![How to supercharge your customer engagement strategy [with examples]](https://www.infinity.co/hubfs/CustomerEngagementStrategy-Thumbnail-640x360.jpg)
30 Nov 2022 in Marketing
How to supercharge your customer engagement strategy [with examples]
Every relationship involves give and take. You cook dinner; your partner does the dishes. You take your dog for a walk; they don’t chew your slippers. The same is true of business, if you want your customers to remain loyal, you need to demonstrate ...
