20 May 2022
in News
Infinity becomes preferred partner of Automotive Transformation Group
The partnership brings end-to-end visibility to marketing campaigns for thousands of automotive customers around the world
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9 May 2022
in Digital Marketing
Complete List of Call Centre Metrics You Should Be Tracking Right Now
If your business relies on phone calls to convert leads into customers, measuring agent performance and customer satisfaction is essential. This post explains the key call centre metrics that you need to be tracking today.
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3 May 2022
in Digital Marketing
Why Conversation Analytics is a critical piece of call centre software
Want to upgrade your call centre to first class? Need to ramp up the revenue? Find out what Conversation Analytics can do for your call agents and why your customer conversations are one of the biggest sources of insight you can have.
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