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The talk of tomorrow: 7 ideas to evolve your contact centre

Published on 19th Jul 2018 in Tech

The talk of tomorrow: 7 ideas to evolve your contact centre

Your customers could be one click away from switching to a rival, so service is vital. Here’s how you can begin raising the bar of your contact centre.

The first steps to driving disruptive digital agility at scale

Published on 02nd Jul 2018 in Tech

The first steps to driving disruptive digital agility at scale

Disruptive companies understand the importance of increased digitisation combined with a feverous obsession with customer centricity. But how is this done in practice?

The crème de la crème of Cannes Lions 2018

Published on 28th Jun 2018 in News

The crème de la crème of Cannes Lions 2018

Last week’s Cannes Lions festival celebrated the best achievements of the creative and marketing industry. Check out some of our favorite campaigns here.

Why do customers still call in the digital age?

Published on 18th Jun 2018 in Marketing

Why do customers still call in the digital age?

With so many means of communication available, why are customers still picking up the phone?

7 reasons why Bing deserves a key place in any paid search strategy

Published on 11th Jun 2018 in Digital Marketing

7 reasons why Bing deserves a key place in any paid search strategy

Bing receives billions of searches each month and has seen consistent double-figure growth in paid search revenue for five quarters in a row. Here's why it should be in your PPC plans.

Mindshare and Mazda interview: The road to a European Search Award

Published on 24th May 2018 in Digital Marketing

Mindshare and Mazda interview: The road to a European Search Award

Fresh from their win in the Best Local Campaign at the European Search Awards, we spoke to Mindshare’s John-James Harrison about their victorious campaign with Mazda.

What happens next? GDPR, call tracking, and Infinity

Published on 23rd May 2018 in News

What happens next? GDPR, call tracking, and Infinity

With the General Data Protection Regulation (GDPR) on the horizon, here's how that affects call tracking, and how Infinity are approaching it.

Four personalisation opportunities for optimising your customer journey

Published on 10th May 2018 in Digital Marketing

Four personalisation opportunities for optimising your customer journey

Customer journey optimisation is a key objective in modern personalisation. How can you cut through the noise and grab the attention of today's website visitors?

Bridge the gap: Is there a missing link at your contact centre?

Published on 11th Apr 2018 in Tech

Bridge the gap: Is there a missing link at your contact centre?

Every time someone calls your contact centre for the first time, you know nothing more about them than their phone number.

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