News & Views

Introducing Agent ID: Taking control of your agents’ success

1 Aug 2022 in

Introducing Agent ID: Taking control of your agents’ success

Who wouldn't love a team of top performers?

In contact centres, every conversation matters. But what matters in every conversation?

28 Jul 2022 in

In contact centres, every conversation matters. But what matters in every conversation?

In an ideal world, contact centres would have the time, resources and tools available to analyse 100% of their agents’ conversations. Although there’s a difference of opinion in the industry about the levels at which quality monitoring should take place, the general rule is undeniable: a greater...

How automotive dealers can plug into what their customers want

27 Jul 2022 in

How automotive dealers can plug into what their customers want

The automotive industry has seen much disruption in recent years. Dealerships are now navigating a huge shift in consumer behaviour and the sharp rise in the 'plug-in purchase'; the electric vehicle market is booming.

How to pick the best analytics software for your contact centre

26 Jul 2022 in

How to pick the best analytics software for your contact centre

Every call to your business matters, and with more customers picking up the phone before making that all important sale, every conversation presents an opportunity.

Infinity launches new GA4 integration beta programme: preparing you for the future today

19 Jul 2022 in

Infinity launches new GA4 integration beta programme: preparing you for the future today

Most of us spend huge parts of our lives planning the future. We’d be in a bit of a pickle if we didn’t, right? Like, if you didn’t make plans for your holiday abroad, for example, you’d be in a tight spot when it comes to the day of your flight and you realise your passport is out of date, you...

Ultimate guide to cross-selling and upselling in call centres

18 Jul 2022 in

Ultimate guide to cross-selling and upselling in call centres

A conversion may be the ultimate goal of a call, but what if you could identify opportunities to increase average order value and amplify the revenue potential of each and every customer? Call centre agents are uniquely placed to not just delight customers, but to drive additional revenue through...

Top benefits and uses of call analytics for marketers

11 Jul 2022 in

Top benefits and uses of call analytics for marketers

Marketing teams across industries find themselves faced with some tough questions. Chiefly, how can we deliver significant results in an increasingly competitive digital environment? The pressure is on to make each and every campaign bigger and better – more leads, more conversions, more ROI – but...

Pulse Check: what impact has the pandemic had on dialling habits?

8 Jul 2022 in

Pulse Check: what impact has the pandemic had on dialling habits?

How’s your industry measuring up today compared to 2019?  

Top benefits of using speech analytics for contact centres

5 Jul 2022 in

Top benefits of using speech analytics for contact centres

Every single time your customers pick up the phone, you’re presented with an opportunity to unearth a goldmine of data. For example, you can discover what matters to them, what motivates to purchase, and most importantly, why they’ve chosen to speak to you to meet those needs.

Call intelligence can be transformational to your business. Contact us today.

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