News & Views : Interviews

Humans are behind all decisions: what this means for your marketing strategy

3 Jun 2022 in

Humans are behind all decisions: what this means for your marketing strategy

Recently, our VP of Marketing, Hannah Delaney, spent some time talking to Press Gazette’s Marketing Maestro about how marketers can engage with customers to improve campaign performance and boost the customer experience.

Highlights and Insights 2021: Product

21 Dec 2021 in

Highlights and Insights 2021: Product

In the final chapter of Highlights and Insights, we’ll take a look at what our (very talented) product and development team have planned for 2022, so, without further ado, introducing Infinity’s Chief Product Officer, Maria Psaltaki…

Highlights and Insights 2021: People

20 Dec 2021 in

Highlights and Insights 2021: People

Merging Infinity and ResponseTap has not only seen two companies become stronger and more expansive in our offering to customers, but it’s also resulted in the blending of a diverse range of skills, talents and capabilities of our employees.

Highlights and Insights 2021: Sales

19 Dec 2021 in

Highlights and Insights 2021: Sales

Welcome back! In this section of Highlights and Insights, we’ll take a look at our ambitions for supporting customers with our call intelligence products. For many businesses, the intel hidden on phone calls remains invisible, and that means many revenue-generating opportunities are being missed....

Highlights and Insights 2021: Training

18 Dec 2021 in

Highlights and Insights 2021: Training

Next up in our Highlights and Insights series is Infinity’s Head of Training, Lily Lawrence. Lily tells us about how Infinity’s training programme is being re-shaped to better align with staff and customer needs.

Highlights and Insights 2021: Customer Experience

17 Dec 2021 in

Highlights and Insights 2021: Customer Experience

The holiday season is here! But before we un-freeze our turkeys, stock up on mulled wine and clock off for Christmas, we thought it would be fitting to share some of our stories and reflections on the past year.

Talking MarTech with MarTech Series

25 Nov 2021 in

Talking MarTech with MarTech Series

Recently, our Chief Commercial Officer, Matt Whiteway, caught up with the team at MarTech Series to talk about how we’re bringing call intelligence technologies together for our customers. And how our clients are using intel from conversations to glean best practices and improve CX.

[Podcast] Making MarTech work harder for insurance marketers

14 Dec 2020 in

[Podcast] Making MarTech work harder for insurance marketers

Our latest Insurance Marketing Podcast episode speaks to Andrew Addison, CEO and founder of Purple Square. As many organisations invest in MarTech it's crucial that they make the most of their tech stack, which is something Purple Square specialise in all over the world, including plenty of...

[Podcast] Connecting insurance marketing to the things your customers care about

3 Dec 2020 in

[Podcast] Connecting insurance marketing to the things your customers care about

Our Insurance Marketing Podcast shines a spotlight on Vicky Pont this week. Vicky is Digital Marketing Manager at the small business, freelancer, and contractor insurance broker, PolicyBee.

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