News & Views : Interviews

19 Jan 2023 in Interviews

MarTech360 Interview with Warren Newbert

In 2023, all businesses will aim to achieve greater degrees of agility, resilience, and flexibility— and for call centres, these elements continue to be essential to long-term business success.

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3 Jun 2022 in Interviews

Humans are behind all decisions: what this means for your marketing strategy

Recently, our VP of Marketing, Hannah Delaney, spent some time talking to Press Gazette’s Marketing Maestro about how marketers can engage with customers to improve campaign performance and boost the customer experience.

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21 Dec 2021 in Interviews

Highlights and Insights 2021: Product

In the final chapter of Highlights and Insights, we’ll take a look at what our (very talented) product and development team have planned for 2022, so, without further ado, introducing Infinity’s Chief Product Officer, Maria Psaltaki…

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20 Dec 2021 in Interviews

Highlights and Insights 2021: People

Merging Infinity and ResponseTap has not only seen two companies become stronger and more expansive in our offering to customers, but it’s also resulted in the blending of a diverse range of skills, talents and capabilities of our employees.

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19 Dec 2021 in Interviews

Highlights and Insights 2021: Sales

Welcome back! In this section of Highlights and Insights, we’ll take a look at our ambitions for supporting customers with our call intelligence products. For many businesses, the intel hidden on phone calls remains invisible, and that means many revenue-generating opportunities are being missed....

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18 Dec 2021 in Interviews

Highlights and Insights 2021: Training

Next up in our Highlights and Insights series is Infinity’s Head of Training, Lily Lawrence. Lily tells us about how Infinity’s training programme is being re-shaped to better align with staff and customer needs.

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17 Dec 2021 in Interviews

Highlights and Insights 2021: Customer Experience

The holiday season is here! But before we un-freeze our turkeys, stock up on mulled wine and clock off for Christmas, we thought it would be fitting to share some of our stories and reflections on the past year.

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25 Nov 2021 in Interviews

Talking MarTech with MarTech Series

Recently, our Chief Commercial Officer, Matt Whiteway, caught up with the team at MarTech Series to talk about how we’re bringing call intelligence technologies together for our customers. And how our clients are using intel from conversations to glean best practices and improve CX.

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14 Dec 2020 in Interviews

[Podcast] Making MarTech work harder for insurance marketers

Our latest Insurance Marketing Podcast episode speaks to Andrew Addison, CEO and founder of Purple Square. As many organisations invest in MarTech it's crucial that they make the most of their tech stack, which is something Purple Square specialise in all over the world, including plenty of...

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