Discover the difference

Every conversation matters, Infinity highlights what mattered in every conversation.

Our Conversation Analytics platform masterfully picks out the calls with the terms, transactions, and outcomes that you care about and learn how to repeat successful results.

Save hours of manual listening by setting up scorecards to measure what matters to you, as well as immediately surfacing calls based on outcome, keywords, and agent.

Find out what made the difference? You’ll find it here.

Close quicker, larger deals

Meet your sales reps’ new best friend. Infinity empowers smarter selling with up-to-the-second relevant insights.

Stay several steps ahead by understanding the context around every conversation to make larger sales, and make them quicker. Where did callers come from? Which offers did they click on? What research have they done?

Crucial, digestible data you won’t want to answer the phone without.

promises

Integrating our Infinity data with Salesforce has made it possible to identify the sources responsible for thousands of our patients that we couldn’t before.

Sarah Sack
CRM and Business Analytics Manager | Promises Behavioral Health

The information you need,
where you need it

Infinity can be plugged into a wide mix of CRM systems to help automate form filling and provide powerful context to your sales agents.

For example, The Infinity Caller Insight App for Salesforce informs your sales agents of relevant touchpoints on a caller’s journey. Such real-time intelligence can help with upselling and reducing call times.

Recording

Every call is a lesson, speed up your learning

Listen to your sales calls, download them, and analyse what leads to success for training purposes.

Catalogued

Find the calls that matter, fast

Automatically organise recorded calls by outcome, at scale. Pinpoint calls that led to sales or mentioned specific keywords in seconds.

Seamless

No fuss for your operators

Infinity requires no extra effort by your phone agents, connect it to your existing systems and let them reap the benefits.

Whisper

Start on the
right foot

Before speaking to the caller, Infinity can quickly inform sales agents what campaign, page, or keyword has led to a call.

Some of the global brands that already track with Infinity

  1. Mazda
  2. Stannah
  3. Trugreen
  4. British Gas
  5. Samsung
  6. Dell
  7. Rackspace
  8. The Telegraph
  9. Marsh
  10. Kuoni
  11. Swinton Insurance
  12. Miller Homes
Playbook-Contact-Centre-FC
eBooks

The contact center playbook

Answering the four big questions of the contact center

Download the playbooks to uncover how Conversation Analytics can answer some of the most common questions that marketing and contact center teams have.

Read the eBook

Call intelligence can be transformational to your business. Contact us today.

+44 33 3060 0118

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0333 0600 118