Contact centre

Making data do more, together.

Infinity works alongside a variety of different types of customer management technologies.

Any business that values customer centricity needs to be building the clearest possible view of their customer, how those customers are finding them, and also driving commercial improvements from optimising their knowledge of their journey. Calls coming into the contact centre are a goldmine of data that answer these questions, contact centre platforms that harness this data instantly enjoy an exponential increase in value to their clients.

Infinity’s partnership programme for contact centre technologies has been the bedrock of many customers identifying clear links between marketing activity and real revenue. By automatically feeding Infinity’s data back into your systems, clients will be able to optimise their marketing spend knowing what’s really improving your bottom line, as well as.

"We're excited to expand our usage across more areas of the business, including integrating Infinity into our CRM system for a deeper level of strategic revenue attribution."

Kirra Loh
Global E-commerce Manager | Hurtigruten

"Call handlers will be gifted a level of insight in moments that would normally take valuable minutes to ascertain, saving many thousands of working hours every month when scaled up to an enterprise level."

Roy Holmes
Vocalcom, an Infinity partner

"The volume and depth of the data Infinity unlocks exponentially increases the value of both CRM and contact centre systems for their users."

Mark Boniface
Solutions Director | Infinity

CRM Systems

By integrating Infinity with a CRM systems, we enable customers to surface key ROI metrics. By linking our system to partner CRMs, we match the PPC keyword that drove a phone call with the outcome of that phone call, allowing PPC teams to bid with confidence on the keywords that drive conversion revenue.

Contact Centre Systems

Infinity's advanced call center integrations create an automated link between the Infinity marketing data and the conversion data in your phone and booking systems. This automated approach delivers huge operational savings over the standard manual approach to CRM integration. Customers can now rely on ROI data to make marketing investment decisions with complete confidence, making their contact centre technology far more valuable.

Call intelligence can be transformational to your business. Start a conversation today.

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