AB testing
Infinity has partnered with multiple platforms to AB test your site and enact digital first strategies. Identify what iterations of certain pages are creating logjams at your contact centre, and which ones succeed in answering common queries. Alternatively, discover the variants of your site are leading to high value sales calls.
Reduce staff workload
By minimising and deflecting basic support calls, you will be freeing up your contact centre staff to deal with more complex issues that customers need helping with, as well as lowering caller waiting times.
Moreover, Infinity clients who previously needed to manually create fixed trackable numbers for campaigns have saved their operations teams hundreds of hours of work. This frees their IT professionals up to do more complex tasks that constitute an overwhelmingly more valuable use of their time.