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50%

Reduction in contact centre costs

Pendragon-logo

66%

Reduction in friction

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24m

Saved through call deflection

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Hang up on bad experiences

By automatically monitoring 100% of your calls, Infinity gives you the insight you need to nail personalised experiences and send NPS through the roof.

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Delight customers every time they get in touch

NPS-score

Send net-retention and NPS soaring

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Send AHT tumbling by perfecting your process

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Get it right first time and watch FCR fly up

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Before the call

Infinity call tracking will help you see the entire customer journey. By understanding what prompts customers to pick up the phone, you can pinpoint where messaging improvements and better self-serve options are needed.

You can keep your agents focused on customers who need 1-2-1 support, cut your queuing times, and bring down costs too.

Learn more about call tracking

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During the call

Infinity for customer service will help you get your hands on the purest form of customer insight. By automatically monitoring calls at scale, Conversation Analytics will feed you the unfiltered truth.

You’ll deepen your understanding of customers, so you know exactly what to do to keep them smiling.

Explore Conversation Analytics

Agent-Scorecards

Conversation Analytics will feed you the performance insight you need to build a team of top-performers – and save you a ton of time on QA.

By automatically monitoring and listening to 100% of your team’s calls, you’ll transform your understanding of strengths and weaknesses so you can share killer tips and give agents the support they need to push up NPS.

Explore Agent Scorecards

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After the call

With Infinity for customer service, you can pinpoint the impact good customer service has on revenue.

In just a few clicks, Smart Match will show the real impact of your work and help you demonstrate the call revenue your team have driven.

Discover Smart Match

Pendragon-logo

After switching Infinity on, the team at Pendragon were able to have much better conversations with customers. The result?

67%

Less friction on calls

65%

Drop in price sensitivity

64%

Reduction in CPA

The-Ultimate-Guide-to-Call-Monitoring-eBook-Cover

The ultimate guide
to call monitoring

Learn how always on call monitoring will help you improve service team performance and CX by reading our Smart Guide.

Get your guide

Get your call data where you need it

Infinity integrates with your existing telephony stack and CRM. Over 45+ integrations and our easy-to-use API will enable you to get your call intelligence where you need it.

See where you can send call data

Learn how to send NPS sky⁠-⁠high with call intelligence

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Every conversation is a moment that matters

Learn what your customers really think about their call experiences. Read the whitepaper

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Call intelligence report 2024

Understand what’s happening to call volumes and durations in your sector. See the data

Call-Monitoring-for-customer-service

Ultimate guide to call monitoring

Discover how always on call monitoring will save you a ton of time, headaches, and money! Get the guide

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