With Infinity, your data is safe and sound

We take compliance as seriously as you do. Infosec is an area where we've walked the walk, so when you partner with Infinity, you can rest easy knowing that your data is secure.


ISO 27001

We're the only ISO27001 certified call tracking provider. Our information security management system meets the highest standard and offers you the peace of mind you need.


PCI DSS service provider level 1

Our PCI DSS Level 1 certification ensures any sensitive payment details offered up during phone calls confidential.



The measures we take make sure any sensitive patient data that comes through the Hub is protected.



Our PII data controls make it easy for you to align with GDPR and Data Protection best practice. You can easily anonymise personal information in the Hub, and in your reports.


Sensitive information – it's protected

Phone calls can contain sensitive information that needs to be handled carefully. Infinity call tracking and Conversation Analytics both benefit from automatic data redaction.

Call recordings and transcripts can be kept free from:

  • Card details
  • Medical information
  • Personally identifiable information
  • Phone numbers

So, you can spend less time worrying about what information is stored in the Hub, and more time using the insights we serve up to drive positive change.

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