15 Oct 2024 in Marketing
The best call tracking software for marketers
If you’re looking for the best call tracking software for marketers, you’re likely overwhelmed with all the different options. There are over 14,000 MarTech solutions on offer, which sometimes means choosing the best tool feels like pushing water uphill. So, to make a fully informed decision on the
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2 Oct 2024 in Marketing
Google Vehicle Ads and Call Tracking: Everything you need to know
The global automotive market is set to reach a whopping $6.6 trillion over the next decade. This means marketers must use all the tools available to get market share and understand where it came from. This is where Google Vehicle Ads and call tracking combined will help marketers speed their way to...
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18 Sep 2024 in News
Insights in a flash: Meet your new dashboards
If you’re making the effort to capture quality data, you need to be able to see it and analyse it in an easy way that makes sense. Infinity recently rebuilt the Hub from the ground up as we entered a brand-new era of insights. The changes are laser-focused on an interactive, intuitive experience...
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3 Sep 2024 in News
Top benefits of using speech analytics for contact centres
Every single time your customers pick up the phone, you’re presented with an opportunity to unearth a goldmine of data. Speech analytics enables you to unlock it quickly and easily which will massively benefit your contact centre.
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14 Aug 2024 in Marketing
4 essential call tracking metrics you should be measuring
How many calls flow through your call centre daily? Are these calls from new customers or returning ones? How did they discover your services? If you're keen to boost your contact centre's performance, monitoring the key call tracking metrics will provide you with a clear roadmap for improvement.
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31 Jul 2024 in Marketing
What is call tracking and how does it work?
Ever come across call tracking before? If you haven't, you’d be forgiven for thinking it’s a way to monitor what your kids are up to. But actually, call tracking provides a variety of benefits. From helping you create truly impactful marketing campaigns to supercharging your sales strategy and...
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23 Jul 2024 in Interviews
How to bolster bookings in travel with AI
This Insights & Impact podcast is all about bolstering bookings in the travel sector. From acquisition right through to getting travellers sipping cocktails poolside, AI presents travel brands with lots of opportunities.
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17 Jul 2024 in News
July 2024 Hubdate
Infinity always goes beyond! That’s why over the last quarter we’ve been focusing on creating efficiencies both inside and outside our platform. We’ve looked at how to set things up easier and how Infinity connects to the rest of your tech stack in a more seamless way. To add to that, we’ve also...
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2 Jul 2024 in News
Build a five-star customer service coaching framework to transform your contact centre
It’s undeniable – the battle for consumer attention rages on across industries. And yet, so many businesses will fall at this first hurdle. So, you ask, where is it all going wrong?
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