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8 Aug 2022 | 3 min read
Marketing
Enhance your sales outreach strategy with these effective tools
Some companies believe the more prospects they have, the better. However, pursuing incorrect types of prospects can waste valuable time, money, and resource that some of us just don’t...
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8 Aug 2022 | 2 min read
Marketing
Introducing Outbound: Unlock the other half of the customer journey
Are your sales team missing out on opportunities because they don’t have visibility of the customer’s story so far?
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8 Aug 2022 | 4 min read
Marketing
Introducing Agent ID: Take control of your call centre agents’ success
Who wouldn't love a team of top performers?
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8 Aug 2022 | 6 min read
Marketing
6 tactics that close phone sales
The pressure is building for call centres to deliver bigger and better results. According to research by Gartner, companies are increasingly focused on providing value-added customer...
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3 Aug 2022 | 4 min read
Marketing
Call centre selling tips: 4 to skyrocket sales
According to Forbes, companies are dropping the ball to the tune of $75 billion annually because of poor customer service. It stands to reason that by improving your call centre...
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28 Jul 2022 | 3 min read
Marketing
Every conversation matters. But what matters in every conversation?
In an ideal world, contact centres would have the time, resources and tools available to analyse 100% of their agents’ conversations. Although there’s a difference of opinion in the...
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27 Jul 2022 | 4 min read
Marketing
How car dealers can plug into what their customers want
The automotive industry has seen much disruption in recent years. Dealerships are now navigating a huge shift in consumer behaviour and the sharp rise in the 'plug-in purchase'; the...
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