News & views

8 Aug 2022 | 4 min read

Marketing

Supercharge call centre efficiency with ‘always-on call monitoring’ tech

Do you want a clearer picture of how your digital marketing is performing? Do you want to grow your contact center whilst driving revenue and saving costs?

8 Aug 2022 | 3 min read

Marketing

Enhance your sales outreach strategy with these effective tools

Some companies believe the more prospects they have, the better. However, pursuing incorrect types of prospects can waste valuable time, money, and resource that some of us just don’t...

8 Aug 2022 | 2 min read

Marketing

Introducing Outbound: Unlock the other half of the customer journey

Are your sales team missing out on opportunities because they don’t have visibility of the customer’s story so far?

8 Aug 2022 | 4 min read

Marketing

Introducing Agent ID: Take control of your call centre agents’ success

Who wouldn't love a team of top performers?

8 Aug 2022 | 6 min read

Marketing

6 tactics that close phone sales

The pressure is building for call centres to deliver bigger and better results. According to research by Gartner, companies are increasingly focused on providing value-added customer...

3 Aug 2022 | 4 min read

Marketing

Call centre selling tips: 4 to skyrocket sales

According to Forbes, companies are dropping the ball to the tune of $75 billion annually because of poor customer service. It stands to reason that by improving your call centre...

28 Jul 2022 | 3 min read

Marketing

Every conversation matters. But what matters in every conversation?

In an ideal world, contact centres would have the time, resources and tools available to analyse 100% of their agents’ conversations. Although there’s a difference of opinion in the...

27 Jul 2022 | 4 min read

Marketing

How car dealers can plug into what their customers want

The automotive industry has seen much disruption in recent years. Dealerships are now navigating a huge shift in consumer behaviour and the sharp rise in the 'plug-in purchase'; the...

26 Jul 2022 | 5 min read

Marketing

Analytics software for your contact center: How to pick the best

Every call to your business matters, and with more customers picking up the phone before making that all important sale, every conversation presents an opportunity.