News & Views : News

Unlock a new era of insights

19 Jun 2024 in

Unlock a new era of insights

Infinity’s Hub raises the bar in the call analytics space. Interactive dashboards and AI analysis form the bedrock of an experience that will bring your customer engagement data and audience insight to life. Unlock key truths, see it how you want to, and find where to make improvements that impact...

Taking data strategies to new heights: Infinity & Accord Marketing partnership

17 Apr 2024 in

Taking data strategies to new heights: Infinity & Accord Marketing partnership

Any savvy marketer knows how important it is to have a solid data strategy. At Infinity, we know that too, and we’re always looking to partner with like-minded agencies who also get that. And that’s why we’re super excited to be partnering with Accord Marketing to deliver better-quality data...

Infinity & LivePerson: Closing the gap between chats and calls

20 Mar 2024 in

Infinity & LivePerson: Closing the gap between chats and calls

At Infinity, we know customers switch between different channels depending on where they are in their journey. Businesses that get this and understand why this happens will be much better placed to make smarter decisions. That’s why Infinity has partnered with LivePerson to help brands close the...

What’s the state of Call Intelligence in 2024? Infinity's full report

10 Jan 2024 in

What’s the state of Call Intelligence in 2024? Infinity's full report

At the start of every New Year, marketers and contact center leaders will be scoping out what lies ahead. Often, that means looking at new solutions to enhance their tech stacks. For any call-centric business, call intelligence platforms are likely in the mix. But as consumer behavior continues to...

January Hubdate: New updates to explore

3 Jan 2024 in

January Hubdate: New updates to explore

As we enter the New Year, you might be thinking the time for gift-giving is over. But treats in the way of a smoother, more functional experience for Infinity customers have been gliding down the chimney steadily over the last few months.

Average sales close rates by industry: What's a good ratio?

31 Jul 2023 in

Average sales close rates by industry: What's a good ratio?

In an increasingly uncertain and competitive environment, sales and marketing teams are feeling the pressure to deliver more profit with less budget. You work hard on building a healthy pipeline, but do you know how many of those leads are successfully converting into satisfied customers?

Everything you need to know about agent scorecards

21 Jun 2023 in

Everything you need to know about agent scorecards

Every team has an Emma, and every team has a Dave. Emma is great at her job, is super engaged, and always hits her numbers. Dave – not so much. He’s not productive, never hits his numbers, is unhappy, and has one eye on the door.

Scorecards: they'll transform your customer and agent experience

15 Jun 2023 in

Scorecards: they'll transform your customer and agent experience

Every sales team and contact centre leader want their team to deliver an efficient, helpful, and consistent customer experience, but how?

4 proven ways to reduce call centre agent churn

29 Mar 2023 in

4 proven ways to reduce call centre agent churn

In life, and in the contact centre, people come and people go. But what happens when you notice that a lot of your best agents seem to be leaving… and you’re struggling to replace them in a timely fashion? This is known as call centre attrition and it can be very bad for business.

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