News & Views : News
10 Jan 2024 in News
What’s the state of Call Intelligence in 2024? Infinity's full report
At the start of every New Year, marketers and contact center leaders will be scoping out what lies ahead. Often, that means looking at new solutions to enhance their tech stacks. For any call-centric business, call intelligence platforms are likely in the mix. But as consumer behavior continues to...
3 Jan 2024 in News
January Hubdate: New updates to explore
As we enter the New Year, you might be thinking the time for gift-giving is over. But treats in the way of a smoother, more functional experience for Infinity customers have been gliding down the chimney steadily over the last few months.
31 Jul 2023 in News
Average sales close rates by industry: What's a good ratio?
In an increasingly uncertain and competitive environment, sales and marketing teams are feeling the pressure to deliver more profit with less budget. You work hard on building a healthy pipeline, but do you know how many of those leads are successfully converting into satisfied customers?
21 Jun 2023 in News
Everything you need to know about agent scorecards
Every team has an Emma, and every team has a Dave. Emma is great at her job, is super engaged, and always hits her numbers. Dave – not so much. He’s not productive, never hits his numbers, is unhappy, and has one eye on the door.
15 Jun 2023 in News
Scorecards: they'll transform your customer and agent experience
Every sales team and contact centre leader want their team to deliver an efficient, helpful, and consistent customer experience, but how?
29 Mar 2023 in News
4 proven ways to reduce call centre agent churn
In life, and in the contact centre, people come and people go. But what happens when you notice that a lot of your best agents seem to be leaving… and you’re struggling to replace them in a timely fashion? This is known as call centre attrition and it can be very bad for business.
20 Feb 2023 in News
What’s new in February 2023? Time for a Hubdate
Our ongoing mission is to help Infinity clients understand their customers, make smarter use of their budgets, and enjoy a smooth experience while doing so.
14 Jun 2022 in News
Infinity Keyword Packs: Answering Your Biggest Questions Faster
Businesses investing in Infinity to learn more about what’s happening on their customer journey, and how to improve it, receive a huge time-to-value boost from our latest offering.
3 Jun 2022 in News
Infinity becomes preferred partner of Automotive Transformation Group
Infinity, the leading call intelligence provider, has announced a new partnership with Automotive Transformation Group, a leading provider of automotive solutions. The alliance will give their extensive customer base of both vehicle manufacturers and retailers the option of using Infinity’s...