20 Mar 2024 | 5 min read
News
Infinity & LivePerson: Closing the gap between chats and calls
At Infinity, we know customers switch between different channels depending on where they are in their journey. Businesses that get this and understand why this happens will be much...
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10 Jan 2024 | 7 min read
News
What’s the state of Call Intelligence in 2024? Infinity's full report
At the start of every New Year, marketers and contact center leaders will be scoping out what lies ahead. Often, that means looking at new solutions to enhance their tech stacks. For...
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3 Jan 2024 | 6 min read
News
January Hubdate: New updates to explore
As we enter the New Year, you might be thinking the time for gift-giving is over. But treats in the way of a smoother, more functional experience for Infinity customers have been...
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31 Jul 2023 | 8 min read
News
Average sales close rates by industry: What's a good ratio?
In an increasingly uncertain and competitive environment, sales and marketing teams are feeling the pressure to deliver more profit with less budget. You work hard on building a...
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21 Jun 2023 | 5 min read
News
Everything you need to know about agent scorecards
Every team has an Emma, and every team has a Dave. Emma is great at her job, is super engaged, and always hits her numbers. Dave – not so much. He’s not productive, never hits his...
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15 Jun 2023 | 5 min read
News
Scorecards: they'll transform your customer and agent experience
Every sales team and contact centre leader want their team to deliver an efficient, helpful, and consistent customer experience, but how?
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29 Mar 2023 | 8 min read
News
4 proven ways to reduce call centre agent churn
In life, and in the contact centre, people come and people go. But what happens when you notice that a lot of your best agents seem to be leaving… and you’re struggling to replace them...
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