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Infinity becomes preferred partner of Automotive Transformation Group

3 Jun 2022 in

Infinity becomes preferred partner of Automotive Transformation Group

Infinity, the leading call intelligence provider, has announced a new partnership with Automotive Transformation Group, a leading provider of automotive solutions. The alliance will give their extensive customer base of both vehicle manufacturers and retailers the option of using Infinity’s...

Infinity Goes Beyond: Introducing Agent ID and Outbound visibility

3 Jun 2022 in

Infinity Goes Beyond: Introducing Agent ID and Outbound visibility

Take this scenario: you’re a contact centre leader. You’ve got a large team of call agents. Say hi to Bob. He’s a sharp man, always coming off his calls punching the air. You chalk up yet another sale. (He probably needs a promotion soon). Then there’s Stu, just as sharp as Bob, but he’s struggling...

Call Volumes Show Year-on-Year Growth | Infinity

3 Jun 2022 in

Call Volumes Show Year-on-Year Growth | Infinity

There’s no doubt that the pandemic has accelerated the engagement of digital channels, and customers have now become more accustomed to being online for more of their purchase journey. Despite this, a recentYouGov surveyfound that 62% of buyers are still not in favour of making a car purchase...

Pulse Check: Calls to retailers experienced triple-digit growth

21 Feb 2022 in

Pulse Check: Calls to retailers experienced triple-digit growth

The travel sector wasn’t alone in seeing a very healthy number of calls coming in at the start of the year. Calls to retailers also experienced a bumper month in January.

Pulse Check: The return of the 'Big January Spike'

4 Feb 2022 in

Pulse Check: The return of the 'Big January Spike'

Following a rather flat new year in 2021, Infinity's data shows a very positive picture for travel businesses in 2022 as the annual leap in January activity has returned.

Upgraded: Calls from Google’s Search ads get the full tracking treatment

30 Nov 2021 in

Upgraded: Calls from Google’s Search ads get the full tracking treatment

When a customer calls you directly from a search, you are at the absolute forefront of their mind. It’s a key step in the customer journey, and suggests very high intent to take action. It's also very common, as Google's research shows that 70% of mobile searchers have done it. Our latest pulse...

Big news: ResponseTap is now part of Infinity

20 Sep 2021 in

Big news: ResponseTap is now part of Infinity

The past 18 months have been huge.

How has the Green List Impacted dialing habits?

8 Jul 2021 in

How has the Green List Impacted dialing habits?

"Companies have a choice, are you simply going to focus on survival or are you going to innovate and transform to meet a new reality? We know travel is coming back, travel cannot be stopped..." Stephanie Linnartz | President, Marriott International (Source)

NEW: Triple helping of immediate strategic insight with Conversation Analytics

7 Jul 2021 in

NEW: Triple helping of immediate strategic insight with Conversation Analytics

They say three’s a crowd, but the conversations you have with your customers make an even larger focus group that’s always welcome. An honest set of audience engagements teeming with desires, feedback, and insights on where you can really make a difference. But do you really have time to listen to...

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