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We kicked off the year with a bang by launching Smart Outcomes, and we haven’t slowed down since. The Infinity Hub’s heating up just in time for summer, with a host of new upgrades designed to help you do more with less.
Read on to hear all about some of the sizzling hot new updates in the Infinity Hub:
Speedy Smart Match set up
Smart Match expertly connects revenue from calls back to the source and it helps our clients deliver some pretty game-changing results. We’re talking things like Stoneacre achieving a 21% increase in AOV and NFU Mutual upping their revenue per call by 31%.
To do this, you need to feed it the right data so it correctly matches the call in Infinity back to the sale in your system. But now it’s even easier to get it working perfectly with automatic checks which will flag data formatting issues before you upload anything.
Smart Match product guide
Pinpoint where your most valuable calls are coming from
What this means for you: Less back and forth, get up and running with Smart Match in record time, and achieve faster time-to-value.
More power against nuisance calls
Our upgraded spam call blocker does more than deflect robocallers, it lets you tailor the experience to match your brand. In one test, 13% of a client’s calls were flagged as robocallers. Our filter blocked them before they reached an agent, meaning they had more time to focus on taking care of customers, converting leads, and making sales.
What this means for you: Close more deals, waste less time with spam calls, and keep your customer experience on brand.
Did you know: You can also block calls coming from an anonymous number outright (learn how here) or only apply the robocaller IVR blocker for it.
A smoother Smart Outcomes call view
If you love digging into call insights, this update is for you. The new Smart Outcomes call details view makes it easier to:
- Listen to calls
- Read summaries
- Search transcriptions
- See the customer journey
- Check marketing data
No more clicking back and forth between pages. It’s all right there, ready for you to explore.
What this means for you: Faster insights, less friction.
Smart Outcomes product guide
for marketers
Direct feedback on Smart Outcomes summaries
Smart Outcomes is already a hit with over a quarter of our clients. But we’re not stopping there.
Now you can send feedback on summaries, intent, or outcomes directly to our engineers via the Infinity Hub. Select a predefined topic or drop in your thoughts, which will help us fine-tune the AI to work even better.
What this means for you: You shape how Smart Outcomes evolves and help us make even more improvements to the accuracy of our AI-powered conversation analytics.
More efficient number allocation in the Infinity Hub
We’ve enhanced how we track visitor behavior in the Infinity Hub. Now, you can see whether someone was active on your site before calling and how long they spent browsing when they made the call. This means we can allocate numbers more efficiently and give you a clearer view of pre-call engagement.
What this means for you: Better attribution without needing to order additional numbers.
Staying compliant across the globe
New regulations like STIR/SHAKEN in the US and MAN in France are cracking down on spam and fraud. They ensure voice calls are authenticated and can verify the caller, blocking them if they don’t meet the set standards. Because compliance is a top priority for us, we’ve made sure the Infinity Hub is ahead of the curve. We authenticate, verify, and deliver all calls seamlessly to their destination.
What this means for you: Confidence that you’re always compliant and that fewer nuisance calls make it through.
Infinity recognized at the Campaign Tech Awards
We were proud to receive a Highly Commended in the "Best Operational Use of AI" category for our work with BT Business and Essence Mediacom. Results included:
- 80.5% uplift in phone sales conversion rates
- 69% increase in call-driven sales
And yes, these results are now achievable through Smart Outcomes. Just drop us a line if you want more details on how to switch it on.
More ways to make good calls great
Pulse Alerts – Get automatic notifications on trends, challenges, and opportunities as soon as they happen
Scorecards – See how your agents, teams, and locations are performing based on the things that matter most to you
Smart Match – Connect revenue back to every call and the responsible channel
Google Ads – We’re the only provider in our market who connects calls to the call assets, call ads, and location assets
New Dashboards – Create dashboards based on common challenges our users want help solving
Ready to unlock real audience insight at scale?
Discover how our call intelligence will help you
Book a demo
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