Articles by Andy Vale

26 Oct 2021 in Tech

Pulse Check: How did dialling habits change as lockdown lifted over Summer 2021?

As the days got longer and lockdown lifted there was a shift in consumer dialling habits. Take a look at the trends our call data has unearthed.

18 Oct 2021 in Marketing

Smart Match: The smarter way to identify your most valuable calls

Smart Match, our newest feature, is the smartest way to pinpoint your most valuable calls. Find out how it works.

10 Aug 2021 in Marketing

Guiding the way: How customer journey mapping can lead to better CX

Customer journey mapping helps you unlock a deeper understanding of your customers and deliver better experiences.

9 Aug 2021 in Tech

Digging deeper: How contact centre analytics can unlock more successful call outcomes

Robust contact centre analytics can help supercharge your business – here's how to capture the data with ease.

8 Jul 2021 in News

Pulse Check: How has the Green List reshuffle impacted holidaymaker dialling habits?

After the Green List was introduced calls to travel brands rocketed. See how the reshuffle in June impacted call volumes.

7 Jul 2021 in News

NEW: Triple helping of immediate strategic insight with Conversation Analytics

Uncover conversation trends and new audience insights at scale with the latest Conversation Analytics update

24 May 2021 in Marketing

Talking the Talk: Four fast steps to driving digital transformation with Conversation Analytics

In a fast changing world, getting left behind can be costly. Conversation Analytics leads to a brighter future.

28 Apr 2021 in News

Sentiment, Spotlight, and Speedy Set-up: The next generation of Conversation Analytics is here

The voice of the customer is more important than ever before, so we are launching more ways to harness it.

3 Mar 2021 in Marketing

Moving the needle: 10 times Infinity made the difference

To celebrate our 10 year anniversary, we focus on our clients and the remarkable things they achieved while using us.