28 Apr 2022
in News
Infinity Goes Beyond: Introducing Agent ID and Outbound visibility
Infinity's latest product updates to our Conversation Analytics platform ramps up contact centre performance, eliminates the need for manual call sampling and gives you insight into the performance of every agent on every conversation - every time.
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30 Nov 2021
in News
Upgraded: Calls from Google’s Search ads get the full tracking treatment
Connect calls from call extensions, location extensions, and call ads to your Google Ads account.
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15 Nov 2021
in Digital Marketing
Pulse Check: Call volumes keep on climbing as we head into the last quarter of 2021
Our call tracking data shows that call volumes are still strong post-summer as we head into Q4.
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26 Oct 2021
in Digital Marketing
Pulse Check: How did dialling habits change as lockdown lifted over Summer 2021?
As the days got longer and lockdown lifted there was a shift in consumer dialling habits. Take a look at the trends our call data has unearthed.
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18 Oct 2021
in Marketing
Smart Match: The smarter way to identify your most valuable calls
Smart Match, our newest feature, is the smartest way to pinpoint your most valuable calls. Find out how it works.
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10 Aug 2021
in Marketing
Guiding the way: How customer journey mapping can lead to better CX
Customer journey mapping helps you unlock a deeper understanding of your customers and deliver better experiences.
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9 Aug 2021
in Digital Marketing
Digging deeper: How contact centre analytics can unlock more successful call outcomes
Robust contact centre analytics can help supercharge your business – here's how to capture the data with ease.
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8 Jul 2021
in News
Pulse Check: How has the Green List reshuffle impacted holidaymaker dialling habits?
After the Green List was introduced calls to travel brands rocketed. See how the reshuffle in June impacted call volumes.
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7 Jul 2021
in News
NEW: Triple helping of immediate strategic insight with Conversation Analytics
Uncover conversation trends and new audience insights at scale with the latest Conversation Analytics update
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