Articles by Andy Vale

[INFOGRAPHIC] 5 ways call tracking helps bring residents to care homes

31 Mar 2020 in

[INFOGRAPHIC] 5 ways call tracking helps bring residents to care homes

The first phone call between a care home provider and someone looking for care is a crucial one. It's your opportunity to cement trust in the caller's mind, give them guidance on what they can expect from your service, and provide reassurance that they're making an informed, responsible decision.

How can debt-management companies find more clients?

25 Mar 2020 in

How can debt-management companies find more clients?

Economic uncertainty acts as a catalyst for the beginning of financial problems for a multitude of people. During this time, more and more people will seek advice from debt management companies on how best to manage their finances.

What do high-call rates mean to wealth management companies?

24 Mar 2020 in

What do high-call rates mean to wealth management companies?

In a time of unprecedented uncertainty and sweeping change, it is never more apparent that people will be looking to speak to wealth management businesses on how best to navigate their finances in this economic climate.

Three steps to kickstarting a data-led strategy that works

20 Mar 2020 in

Three steps to kickstarting a data-led strategy that works

A report by the Boston Consulting Group found that most digitally mature businesses enjoy 20% higher returns at 30% less cost than their less digitally mature competitors.1 These businesses deliver relevant content to consumers at multiple moments across the purchase journey. Those who employ...

A little more conversation: Six new ways to win with conversation analytics

5 Mar 2020 in

A little more conversation: Six new ways to win with conversation analytics

It’s been just over a year since we launched our Conversation Analytics suite, giving our clients a window into what’s really happening on their calls, at scale, without the need to manually listen to thousands of them.

The needle movers: Three steps for PPC to drive bottom line impact with Infinity

13 Feb 2020 in

The needle movers: Three steps for PPC to drive bottom line impact with Infinity

Do you really know what happens when someone clicks your PPC ad? Sure, they visit your site, but then what? Did they buy, leave, convert, or come back later? A lot of this can be tracked, but what happens when someone has explored your site and picks up the phone to make an enquiry, confirm a...

How Mobile Banking is Redefining The Customer Relationship

15 Dec 2019 in

How Mobile Banking is Redefining The Customer Relationship

This blog is a guest post by our partners at RingCentral.

Infinity announces major C-suite hires

2 Dec 2019 in

Infinity announces major C-suite hires

At Infinity, we have never been shy about our aspirations to expand the possibilities of call tracking, and ensure businesses make the most of every conversation. Our new office in Manchester and recently acquired new funds - enabling us to accelerate growth both organically and via acquisition -...

Travel in 2020: How can brands stand out?

30 Oct 2019 in

Travel in 2020: How can brands stand out?

2019 has been a turbulent year in travel, with highs, lows, opportunities, and complexities. But we’re not here to unpack everything that happened with Brexit, Thomas Cook, and other major events that have caused fluctuations throughout the market. We’re looking ahead.

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