15 Nov 2021 | 4 min read
Digital Marketing
Pulse Check: Call volumes keep on climbing as we head into the last quarter of 2021
The call tracking data we shared in our last Pulse Check showed that the total number of calls our clients received over Q3 was up a shade over 16% compared to the start of the year....
Read more
18 Oct 2021 | 3 min read
Marketing
Smart Match: The smarter way to identify your most valuable calls
You wouldn’t be wrong to believe that, if your customers are calling you, it’s a good indicator that you’re doing a lot of things right. On the other hand, it’s essential to recognise...
Read more
10 Aug 2021 | 4 min read
Marketing
Guiding the way: How customer journey mapping can lead to better CX
What if every single time you received a call from your customers, you could improve the overall customer experience (CX)? Each time they pick up the phone, you’re presented with an...
Read more
9 Aug 2021 | 4 min read
Digital Marketing
Digging deeper: How contact centre analytics can unlock more successful call outcomes
In an increasingly competitive world, it has become more important than ever to provide outstanding customer service. With 75% of consumers saying they expect companies to anticipate...
Read more
8 Jul 2021 | 3 min read
News
How has the Green List Impacted dialing habits?
"Companies have a choice, are you simply going to focus on survival or are you going to innovate and transform to meet a new reality? We know travel is coming back, travel cannot be...
Read more
7 Jul 2021 | 3 min read
News
NEW: Triple helping of immediate strategic insight with Conversation Analytics
They say three’s a crowd, but the conversations you have with your customers make an even larger focus group that’s always welcome. An honest set of audience engagements teeming with...
Read more
24 May 2021 | 5 min read
Marketing
Talking the Talk: Four fast steps to driving digital transformation with Conversation Analytics
Read more
28 Apr 2021 | 4 min read
News
Spotlight, Talking Points, and Speedy Set-up: The next generation of Conversation Analytics is here
If you feel that meaningful insight about your audience and how they buy from you matters, then exploring Infinity’s latest suite of upgrades to our award-winning Conversation...
Read more
