Become a call intelligence expert 

May 2024

Feature focus: Goals

Goals enable you to keep track of the most meaningful and valuable interactions with your customers. In this upcoming webinar, we’ll be talking about how you can create Goals to identify the activities that matter most to you. We’ll also dive into how to report on your Goals in the Hub, and there’ll be plenty of opportunities to ask questions about specific use cases for your business.

June 2024

Feature focus: Scorecards

Agent Scorecards are a great tool for any business looking to get granular insights into agent performance at an individual level. Whether you’re looking to slash your attrition rates, drive more conversions, or nail compliance on every call your business handles, Agent Scorecards are the secret sauce that’ll help you come out on top. Join this upcoming webinar to learn everything you need to know.