Become a call intelligence expert
We want to make sure you get the best possible use from your Infinity installation, so we've created a series of webinars designed by our dedicated training team who are here to give you the support you need to unlock invaluable insights from your call data.
Upcoming webinars
Month Year
Feature focus: Goals
Day Date Month
2pm - 3pm
Online
Goals enable you to keep track of the most meaningful and valuable interactions with your customers. In this upcoming webinar, we’ll be talking about how you can create Goals to identify the activities that matter most to you. We’ll also dive into how to report on your Goals in the Hub, and there’ll be plenty of opportunities to ask questions about specific use cases for your business.
Month Year
Infinity Hub Overview
Day Date Month
10am - 11am
Online
Discover everything you need to know about the Infinity platform and get to grips with how you can drive value and hit your targets by leveraging your call data. After attending this interactive session, you'll know how to navigate the Hub like a pro, so you can quickly get your hands on the data and insights you need to nail your targets.
Month Year
Infinity Hub Overview
Day Date Month
10am - 11am
Online
Discover everything you need to know about the Infinity platform and get to grips with how you can drive value and hit your targets by leveraging your call data. After attending this interactive session, you'll know how to navigate the Hub like a pro, so you can quickly get your hands on the data and insights you need to nail your targets.
Month Year
Feature focus: Smart Match
Day Date Month
2pm - 3pm
Online
Find out how to attribute real revenue to your marketing activities by accurately tracking the outcome of every call you make and take. In this interactive webinar, we’ll be explaining how you can identify where your sales are coming from with Smart Match. At the end of the session, you’ll know how to make more informed marketing choices to deliver better commercial outcomes.
Conversation Analytics playbooks
Ready, set, go
Download the playbooks to uncover how Conversation Analytics answers some of the most common questions that marketing and contact centre teams have.