eBooks

30 Jul 2024 | 9 min read

AI in travel playbook for contact centers

Discover how to navigate channels and chart a new path for growth with our new AI playbook for contact centers, featuring tips, tricks and use cases from the biggest players in the space.

29 Jul 2024 | 12 min read

AI in travel playbook for marketers

Discover how to navigate channels and chart a new path for growth in this playbook for marketers, featuring tips, tricks and use cases from the biggest players in the space.

15 Jul 2024 | 7 min read

Boosting social media performance with AI tools

Give your social media performance a boost with AI tools that will help you improve targeting, personalise content, boost engagement and drive better ROI.

25 Jun 2024 | 4 min read

Customer service coaching framework: Ace your agent training

Set your contact centre agents up for success with this cheat sheet designed to help you develop a five-star customer service coaching framework.

14 May 2024 | 12 min read

AI playbook for contact centers

Learn how you can be using AI to ace CX and drive more operational efficiencies in your contact center.

10 May 2024 | 11 min read

Consumer Duty - one year on for compliance leaders

Champion compliance to keep yourself and your firm out of hot water with insights on how to navigate Consumer Duty.

9 May 2024 | 11 min read

Consumer Duty - one year on for marketing

Deepen your understanding of customers to refine messaging and comms to meet the Consumer Duty standards.

9 May 2024 | 11 min read

Consumer Duty - one year on for contact centers

Get insights from industry leaders on how to nail CX and drive compliance-friendly growth in the Consumer Duty landscape.

19 Mar 2024 | 6 min read

How marketers can overcome the barriers to AI

Unlock practical guidance on how to effectively leverage AI with insights from tech leaders in the AI arena.