eBooks

10 Jan 2025 | 9 min read

Call Intelligence 2025 Report

Get the inside scoop on key call intelligence trends across industries that’ll help you shape a successful 2025 strategy.

19 Dec 2024 | 6 min read

Building the AI feedback loop for PPC

Discover how to build an AI feedback loop that’ll help you improve your PPC performance without lifting a finger!

20 Nov 2024 | 7 min read

Fuelling success in automotive

Get eyes on exclusive insights from automotive industry heavyweights on how to tackle industry-specific challenges and get AI working for you.

31 Jul 2024 | 9 min read

AI in the cruise sector smart guide

Discover how to navigate channels and set sail for growth with our new AI in the cruise sector smart guide, packed with guidance for marketers looking to start or optimise their journey to AI success.

30 Jul 2024 | 9 min read

AI in travel playbook for contact centers

Discover how to navigate channels and chart a new path for growth with our new AI playbook for contact centers, featuring tips, tricks and use cases from the biggest players in the space.

29 Jul 2024 | 12 min read

AI in travel playbook for marketers

Discover how to navigate channels and chart a new path for growth in this playbook for marketers, featuring tips, tricks and use cases from the biggest players in the space.

25 Jun 2024 | 4 min read

Customer service coaching framework: Ace your agent training

Set your contact centre agents up for success with this cheat sheet designed to help you develop a five-star customer service coaching framework.

14 May 2024 | 12 min read

AI playbook for contact centers

Learn how you can be using AI to ace CX and drive more operational efficiencies in your contact center.

10 May 2024 | 11 min read

Consumer Duty - one year on for compliance leaders

Champion compliance to keep yourself and your firm out of hot water with insights on how to navigate Consumer Duty.