11 Oct 2012
Currently when using our CRM integration feature the caller ID is replaced with a Call Reference Number which allows you to link your customer's records in your CRM to the phone calls that introduced them to you.
The good news is that our new feature allows you to look up the call information (including the caller ID) from our API using the Call Reference Number while still on the phone.
By using our real-time call status API you can also retrieve other information about the caller, such as the online Visitor ID and the initial marketing source that generated the call.
Please contact our Service Desk for more information on how to use this feature.
Watch this space for more new features coming soon!
Chief Technical Officer
Tech & telephony geek who makes sure we are at the cutting edge of tech and keeps the phones ringing.
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