News & Views : Digital Marketing
3 Sep 2019 in Digital Marketing
8 call recording insights your business may be missing
Aside from the obvious benefits of training and quality assurance, there are numerous insights held within business call recordings that marketing and sales departments alike can use.
19 Jul 2019 in Digital Marketing
The talk of tomorrow: 7 ideas to evolve your contact centre
As brands ramp up competition for attention and wallet space, your customers could be one click away from switching to a rival. Therefore, it’s vital to differentiate yourself in a manner that’s going to be of ongoing benefit to your customers. A great one-off campaign or an irresistible...
30 Apr 2019 in Digital Marketing
Safety First: Infinity is 1st to offer fully encrypted SIP calls
Following two years of diligent work, we are proud to announce that Infinity is now the only call intelligence provider offering fully encrypted SIP phone calls to our clients in the UK.
15 Apr 2019 in Digital Marketing
The questions to ask when investing in martech
Gartner’s new CMO Spend Survey for 2018-2019 says that the average percentage of a CMO’s budget, allocated for martech, jumped from 22% to 29%. This makes martech the single largest area of investment when it comes to a marketing department’s resources and programs1.
10 Sep 2018 in Digital Marketing
Update: What changes to Calling Line Identification mean to Infinity and you
A big date in our calendars is rapidly approaching, as Ofcom’s new guidelines for Calling Line Identification Features come into force this October (see more here).
5 Sep 2018 in Digital Marketing
Is a chatbot your omnipresent employee?
During our childhood, many of us would spend all day with friends at school, get home, and then spend all night chatting again. Some would pick up the phone and twiddle the line between their fingers. Others would continue conversations using platforms like MSN Messenger and AIM chat.
2 Jul 2018 in Digital Marketing
The first steps to driving disruptive digital agility at scale
Whether your industry is property, the automotive sector, or even call tracking, leading boards at disruptive companies understand the importance of increased digitisation combined with a feverous obsession with customer centricity. But how is this done in practice?
11 Apr 2018 in Digital Marketing
Bridge the gap: Is there a missing link at your contact centre?
Every time someone calls your contact centre for the first time, you know nothing more about them than their phone number. An IVR may help to perform some filtering, but you’re still in the dark with regards to where they came from, what they already know, and how they got there. Establishing this...
5 Apr 2018 in Digital Marketing
Turning complaints back into customers: The tactical solutions contact centres need
“It’s estimated that by 2030 there will be over a trillion devices connected to the internet, that’s a lot of ways for people to complain.”