17 Jul 2024 in News
July 2024 Hubdate
Infinity always goes beyond! That’s why over the last quarter we’ve been focusing on creating efficiencies both inside and outside our platform. We’ve looked at how to set things up easier and how Infinity connects to the rest of your tech stack in a more seamless way. To add to that, we’ve also...
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19 Jun 2024 in News
Unlock a new era of insights
Infinity’s Hub raises the bar in the call analytics space. Interactive dashboards and AI analysis form the bedrock of an experience that will bring your customer engagement data and audience insight to life. Unlock key truths, see it how you want to, and find where to make improvements that impact...
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5 Jun 2024 in News
Everyone’s a winner: Scorecards will transform your customer experience
Every sales team and contact centre leader want their team to deliver an efficient, helpful, and consistent customer experience, but how?
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22 May 2024 in News
Infinity Keyword Packs: Answering your biggest questions faster
Businesses investing in Infinity to learn more about what’s happening on their customer journey, and how to improve it, receive a huge time-to-value boost from our latest offering.
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2 May 2024 in Marketing
Supercharge your call centre efficiencies with ‘always-on call monitoring’ technology
Do you want a clearer picture of how your digital marketing is performing? Do you want to grow your contact centre whilst driving revenue and saving costs?
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19 Apr 2024 in Digital Marketing
Taking smart steps: What Google Consent Mode v2 means for call tracking
All businesses working with SaaS providers need to hold the technology they use to the highest standards because regulations, guidelines, and best practices are always evolving. This is especially the case in heavily regulated industries and when selling to different markets.
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25 Mar 2024 in News
Infinity & LivePerson: Closing the gap between chats and calls
At Infinity, we know customers switch between different channels depending on where they are in their journey. Businesses that get this and understand why this happens will be much better placed to make smarter decisions. That’s why Infinity has partnered with LivePerson to help brands close the...
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3 Jan 2024 in News
January Hubdate: New updates to explore
As we enter the New Year, you may have thought the time for gift-giving was over. But treats in the way of a smoother, more functional experience for Infinity customers have been gliding down the chimney steadily over the last few months.
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5 Sep 2023 in Digital Marketing
What are Call Tracking Metrics and why do you need them?
Any call tracking provider is always going to be enthusiastic about call tracking metrics. After all, the whole point of tracking these metrics is to save money, and who doesn’t like the sound of that?! But what are call tracking metrics, why do you need them, and how do they help improve your...
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