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Mary Jane Copps: The undeniable value of a phone call

25 Jul 2019 in Interviews

Mary Jane Copps: The undeniable value of a phone call

The phone call isn't dead, it's just evolved and has a greater importance in our digital first society. Find out the latest from Mary Jane Copps, The Phone Lady.

Monica Patel:  From the IT crowd to RingCentral AVP of Marketing

22 Jul 2019 in Interviews

Monica Patel: From the IT crowd to RingCentral AVP of Marketing

Why is the marketing industry like a lemon? What is the one word which helped shape Monica's career? And, is less truly more?

The talk of tomorrow: 7 ideas to evolve your contact centre

19 Jul 2019 in Tech

The talk of tomorrow: 7 ideas to evolve your contact centre

Your customers could be one click away from switching to a rival, so service is vital. Here’s how you can begin raising the bar of your contact centre.

Infinity launches new integration with AB Tasty

15 Jul 2019 in News

Infinity launches new integration with AB Tasty

Infinity’s integration with AB Tasty lets you conduct experiments on your website and see the impact on phone calls.

Knowing and growing: How data-driven tech is the future of marketing

7 Jul 2019 in Marketing

Knowing and growing: How data-driven tech is the future of marketing

Overflowing lakes of data mean nothing if you don’t know what to do with them, how can CMOs use them to help drive growth?

Miya Knights: The future of offline retail in a digital world

29 Jun 2019 in Interviews

Miya Knights: The future of offline retail in a digital world

Whilst we may live in a digital utopia, what role do offline channels have in retail?

5 vital statistics from the latest travel research

28 Jun 2019 in News

5 vital statistics from the latest travel research

Just when you think you’ve understood a market, it can totally change. Here's five eye-opening discoveries and what they could mean for the industry.

10 lessons for all marketers from Search Leeds

24 Jun 2019 in Marketing

10 lessons for all marketers from Search Leeds

The focus of the day was undeniably on search marketing, but we were particularly impressed by how much actionable advice there was for marketers of all stripes.

The science behind the o2o retail strategy

17 Jun 2019 in Marketing

The science behind the o2o retail strategy

Everything you wanted to know about online-to-offline strategy, but were too afraid to ask.

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