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![Automotive dealers must be plugged in to what their customers want](https://www.infinity.co/hubfs/Dealerships%20must%20be%20plugged%20in%20to%20what%20customers%20want%20-%20EV%20buyers%20-%20thumbnail.png)
14 Sep 2022 in Marketing
Automotive dealers must be plugged in to what their customers want
There hasn’t been much good news for the automotive industry over the past two years. Brexit, Covid-19 and horrendous supply chain backlogs have seen growth in the sector stall.
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![How to increase your call centre sales using call quality monitoring](https://www.infinity.co/hubfs/Call-Quality-Monitoring-Thumbnail-1.png)
22 Aug 2022 in Marketing
How to increase your call centre sales using call quality monitoring
"This call is being recorded for quality and training purposes." We’re all familiar with the idea of monitoring calls, as consumers and businesses, but how can you use this kind of information to increase sales and improve the way your team handles customer calls?
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![Call centre selling: 4 innovative and creative strategies to sell](https://www.infinity.co/hubfs/4CCTips-Thumbnail-640x360-2.jpg)
15 Aug 2022 in Marketing
Call centre selling: 4 innovative and creative strategies to sell
When the going gets tough, the tough get creative. Research has shown customer expectations are rising, with 90% of customers saying customer service is an important factor in their choice of, and loyalty to, businesses. It’s up to call centres and sales teams to go the extra mile if they want to...
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![How to close a phone sale: 6 tactics that work](https://www.infinity.co/hubfs/6TechPhoneSale-Thumb-3-1.jpg)
8 Aug 2022 in Marketing
How to close a phone sale: 6 tactics that work
The pressure is building for call centres to deliver bigger and better results. According to research by Gartner, companies are increasingly focused on providing value-added customer service and 82% have implemented or are planning to implement value enhanced strategies in their call centres.
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![Introducing Outbound: Unlock the other half of the customer journey](https://www.infinity.co/hubfs/IntroOutbound-Thumbnail-640x360.jpg)
5 Aug 2022 in Marketing
Introducing Outbound: Unlock the other half of the customer journey
Are your sales team missing out on opportunities because they don’t have visibility of the customer’s story so far?
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![4 call centre selling tips to skyrocket sales](https://www.infinity.co/hubfs/4CCTips-Thumbnail-640x360-1.jpg)
3 Aug 2022 in Marketing
4 call centre selling tips to skyrocket sales
According to Forbes, companies are dropping the ball to the tune of $75 billion annually because of poor customer service. It stands to reason that by improving your call centre operations, you’re in a better position to skyrocket sales.
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![Introducing Agent ID: Taking control of your agents’ success](https://www.infinity.co/hubfs/IntroAgentID-Thumbnail-640x360.jpg)
1 Aug 2022 in Marketing
Introducing Agent ID: Taking control of your agents’ success
Who wouldn't love a team of top performers?
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![In contact centres, every conversation matters. But what matters in every conversation?](https://www.infinity.co/hubfs/CC-ConversationMatters-Blog-Thumbnail.png)
28 Jul 2022 in Marketing
In contact centres, every conversation matters. But what matters in every conversation?
In an ideal world, contact centres would have the time, resources and tools available to analyse 100% of their agents’ conversations. Although there’s a difference of opinion in the industry about the levels at which quality monitoring should take place, the general rule is undeniable: a greater...
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![How automotive dealers can plug into what their customers want](https://www.infinity.co/hubfs/Plug-In-Dealers-Thumbnail.jpg)
27 Jul 2022 in Marketing
How automotive dealers can plug into what their customers want
The automotive industry has seen much disruption in recent years. Dealerships are now navigating a huge shift in consumer behaviour and the sharp rise in the 'plug-in purchase'; the electric vehicle market is booming.
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