News & Views: Marketing

Pulse Check: Consumer anxiety increasing as banks struggle to meet call needs

15 Nov 2022 | 3 min read

Marketing

Pulse Check: Consumer anxiety increasing as banks struggle to meet call needs

As the economic uncertainty deepens in the UK and interest rates continue to soar, our call tracking data over the last few weeks has shown a major spike in call volumes to banks and...

Understanding the Moments That Matter for your customers

10 Nov 2022 | 1 min read

Marketing

Understanding the Moments That Matter for your customers

It’s often said that time is money. But what if it wasn’t the time you spend on phone calls that impacted your bottom-line, but the specific moments that make-or-break the customer...

Top tips for improving AHT in your call centre

9 Nov 2022 | 8 min read

Marketing

Top tips for improving AHT in your call centre

You can run, you can hide, but you can’t escape the fact that poor customer service is bad for business. So bad in fact, that it’s been reported that businesses lose 75% of customers...

How call tracking can enhance customer experience analytics

26 Oct 2022 | 5 min read

Marketing

How call tracking can enhance customer experience analytics

When it comes to brand perception, experiences are more important than ever. We don’t mean the experiential pop-up shop kind of experience; we mean the actual experience of talking to...

Customer Insights: The inside scoop on impactful calls, insightful conversations and intelligent conclusions

25 Oct 2022 | 4 min read

Marketing

Customer Insights: The inside scoop on impactful calls, insightful conversations and intelligent conclusions

In a recent interview, CEO of Infinity Warren Newbert spoke to UK Tech News about how impactful calls can lead to insightful conversations, helping businesses draw intelligent...

Calls are fuel: The continued importance of call data for automotive dealers

20 Oct 2022 | 2 min read

Marketing

Calls are fuel: The continued importance of call data for automotive dealers

Pre-pandemic car dealers were already feeling the pressure, from disruptive online automotive retailers entering the market to semiconductor shortages holding up the supply chains. Add...

How to improve customer satisfaction in your call centres

19 Oct 2022 | 6 min read

Marketing

How to improve customer satisfaction in your call centres

We all love to be rewarded. One of the best ways to attract, nurture and retain your customers is to surprise and delight. This involves paying attention to customer interactions,...

The quick start guide to creating a customer experience map

12 Oct 2022 | 4 min read

Marketing

The quick start guide to creating a customer experience map

Charting the journey to customer conversion is never smooth sailing, with so many channels and potential snags in the experience that could steer sales off course. Creating better...

7 call centre best practices you should be focused on

6 Oct 2022 | 5 min read

Marketing

7 call centre best practices you should be focused on

If you’re responsible for call centres, you know that great customer service matters. Instinct alone tells us that we want to spend money with businesses who treat their customers...

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