News & Views : Marketing

5 essential skills to set your call centre agents up for success

22 Sep 2022 in

5 essential skills to set your call centre agents up for success

It’s every contact centre leader’s dream to have a team packed with high-flying agents that can effortlessly reduce handling times, boost conversion rates and delight every single customer, every time. By focusing on the right skills, your dreams could become reality.

Automotive dealers must be plugged in to what their customers want

14 Sep 2022 in

Automotive dealers must be plugged in to what their customers want

There hasn’t been much good news for the automotive industry over the past two years. Brexit, Covid-19 and horrendous supply chain backlogs have seen growth in the sector stall.

How to increase your call centre sales using call quality monitoring

22 Aug 2022 in

How to increase your call centre sales using call quality monitoring

"This call is being recorded for quality and training purposes." We’re all familiar with the idea of monitoring calls, as consumers and businesses, but how can you use this kind of information to increase sales and improve the way your team handles customer calls?

Call centre selling: 4 innovative and creative strategies to sell

15 Aug 2022 in

Call centre selling: 4 innovative and creative strategies to sell

When the going gets tough, the tough get creative. Research has shown customer expectations are rising, with 90% of customers saying customer service is an important factor in their choice of, and loyalty to, businesses. It’s up to call centres and sales teams to go the extra mile if they want to...

How to close a phone sale: 6 tactics that work

8 Aug 2022 in

How to close a phone sale: 6 tactics that work

The pressure is building for call centres to deliver bigger and better results. According to research by Gartner, companies are increasingly focused on providing value-added customer service and 82% have implemented or are planning to implement value enhanced strategies in their call centres.

Introducing Outbound: Unlock the other half of the customer journey

5 Aug 2022 in

Introducing Outbound: Unlock the other half of the customer journey

Are your sales team missing out on opportunities because they don’t have visibility of the customer’s story so far?

Supercharge your call centre efficiencies with ‘always-on call monitoring’ technology

4 Aug 2022 in

Supercharge your call centre efficiencies with ‘always-on call monitoring’ technology

Do you want a clearer picture of how your digital marketing is performing? Do you want to grow your contact centre whilst driving revenue and saving costs?

4 call centre selling tips to skyrocket sales

3 Aug 2022 in

4 call centre selling tips to skyrocket sales

According to Forbes, companies are dropping the ball to the tune of $75 billion annually because of poor customer service. It stands to reason that by improving your call centre operations, you’re in a better position to skyrocket sales.

Introducing Agent ID: Taking control of your agents’ success

1 Aug 2022 in

Introducing Agent ID: Taking control of your agents’ success

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