8 Aug 2022 in Marketing
Supercharge call centre efficiency with ‘always-on call monitoring’ tech
Do you want a clearer picture of how your digital marketing is performing? Do you want to grow your contact center whilst driving revenue and saving costs?
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8 Aug 2022 in Marketing
Enhance your sales outreach strategy with these effective tools
Some companies believe the more prospects they have, the better. However, pursuing incorrect types of prospects can waste valuable time, money, and resource that some of us just don’t have. That's why having a well-thought-out outreach strategy is vital to both your sales team's immediate and...
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8 Aug 2022 in Marketing
Introducing Outbound: Unlock the other half of the customer journey
Are your sales team missing out on opportunities because they don’t have visibility of the customer’s story so far?
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8 Aug 2022 in Marketing
Introducing Agent ID: Take control of your call centre agents’ success
Who wouldn't love a team of top performers?
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8 Aug 2022 in Marketing
6 tactics that close phone sales
The pressure is building for call centres to deliver bigger and better results. According to research by Gartner, companies are increasingly focused on providing value-added customer service and 82% have implemented or are planning to implement value enhanced strategies in their call centres.
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3 Aug 2022 in Marketing
Call centre selling tips: 4 to skyrocket sales
According to Forbes, companies are dropping the ball to the tune of $75 billion annually because of poor customer service. It stands to reason that by improving your call centre operations, you’re in a better position to skyrocket sales.
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28 Jul 2022 in Marketing
Every conversation matters. But what matters in every conversation?
In an ideal world, contact centres would have the time, resources and tools available to analyse 100% of their agents’ conversations. Although there’s a difference of opinion in the industry about the levels at which quality monitoring should take place, the general rule is undeniable: a greater...
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27 Jul 2022 in Marketing
How car dealers can plug into what their customers want
The automotive industry has seen much disruption in recent years. Dealerships are now navigating a huge shift in consumer behaviour and the sharp rise in the 'plug-in purchase'; the electric vehicle market is booming.
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26 Jul 2022 in Marketing
Analytics software for your contact center: How to pick the best
Every call to your business matters, and with more customers picking up the phone before making that all important sale, every conversation presents an opportunity.
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