News & Views : Marketing

Supercharge your call centre efficiencies with ‘always-on call monitoring’ technology

8 Aug 2022 in

Supercharge your call centre efficiencies with ‘always-on call monitoring’ technology

Do you want a clearer picture of how your digital marketing is performing? Do you want to grow your contact centre whilst driving revenue and saving costs?

Effective tools to enhance your sales outreach strategy

8 Aug 2022 in

Effective tools to enhance your sales outreach strategy

Some companies believe the more prospects they have, the better. However, pursuing incorrect types of prospects can waste valuable time, money, and resource that some of us just don’t have. That's why having a well-thought-out outreach strategy is vital to both your sales team's immediate and...

Introducing Outbound: Unlock the other half of the customer journey

8 Aug 2022 in

Introducing Outbound: Unlock the other half of the customer journey

Are your sales team missing out on opportunities because they don’t have visibility of the customer’s story so far?

Introducing Agent ID: Taking control of your agents’ success

8 Aug 2022 in

Introducing Agent ID: Taking control of your agents’ success

Who wouldn't love a team of top performers?

How to close a phone sale: 6 tactics that work

8 Aug 2022 in

How to close a phone sale: 6 tactics that work

The pressure is building for call centres to deliver bigger and better results. According to research by Gartner, companies are increasingly focused on providing value-added customer service and 82% have implemented or are planning to implement value enhanced strategies in their call centres.

4 call centre selling tips to skyrocket sales

3 Aug 2022 in

4 call centre selling tips to skyrocket sales

According to Forbes, companies are dropping the ball to the tune of $75 billion annually because of poor customer service. It stands to reason that by improving your call centre operations, you’re in a better position to skyrocket sales.

In contact centres, every conversation matters. But what matters in every conversation?

28 Jul 2022 in

In contact centres, every conversation matters. But what matters in every conversation?

In an ideal world, contact centres would have the time, resources and tools available to analyse 100% of their agents’ conversations. Although there’s a difference of opinion in the industry about the levels at which quality monitoring should take place, the general rule is undeniable: a greater...

How automotive dealers can plug into what their customers want

27 Jul 2022 in

How automotive dealers can plug into what their customers want

The automotive industry has seen much disruption in recent years. Dealerships are now navigating a huge shift in consumer behaviour and the sharp rise in the 'plug-in purchase'; the electric vehicle market is booming.

How to pick the best analytics software for your contact centre

26 Jul 2022 in

How to pick the best analytics software for your contact centre

Every call to your business matters, and with more customers picking up the phone before making that all important sale, every conversation presents an opportunity.

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