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19 Sep 2023 | 7 min read
Marketing
4 essential call tracking metrics you should be measuring
How many calls does your call center handle on any given day? How many are new or returning customers? How did they find you? If you’re keen to improve the performance of your contact...
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12 Sep 2023 | 8 min read
Marketing
What is call tracking and why should marketers use it?
The digital revolution has brought many benefits for businesses and consumers alike. At the same time, it’s also added a level of complexity to the customer journey. Customers can...
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19 Jul 2023 | 7 min read
Marketing
Optimizing your marketing budget: Key factors to consider
Given the current climate, it’s no surprise marketing budgets are under close scrutiny and optimizing your marketing budget is likely going to be a key area of focus. Every penny you...
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10 Jul 2023 | 2 min read
Marketing
The future of B2B advertising
What does the future of B2B advertising hold? In an increasingly saturated space, B2B marketers need to find ways to stand out from the crowd. We’re in turbulent times and, chances...
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15 Mar 2023 | 5 min read
Marketing
Tracking and reducing average wait times in your call center
Is there anything more frustrating than listening to the same tune over and over again while you sit on hold? It’s not just maddening for your customers, it’s also terrible for your...
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8 Mar 2023 | 4 min read
Marketing
4 tactics to increase Average Order Value in your call centre
The pressure is on for marketers and contact centre leaders to start delivering bigger and better results… with smaller budgets. When it comes to increasing revenues, you might...
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1 Mar 2023 | 5 min read
Marketing
Real time customer analytics: Using insights & data to enhance CX
These days, there’s so much more to customer loyalty than delivering the goods on time and in budget. Customers expect you to provide five-star experiences across the customer journey,...
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